At a Glance
- Tasks: Build strong client relationships and drive customer satisfaction through proactive support.
- Company: Join HBX Group, a leading tech partner in the travel industry.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace that values innovation and collaboration.
- Why this job: Make a real impact in the travel sector while working with a dynamic team.
- Qualifications: Experience in customer success or account management with strong communication skills.
The predicted salary is between 55000 - 65000 £ per year.
HBX Group is the world's leading technology partner, connecting and empowering the world of travel.
We’re game‑changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard‑to‑reach high‑value clients such as tour operators, travel agents and loyalty schemes across 140 source markets.
We are tech‑driven, with a customer‑first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none.
And of course we have an amazing team!
Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day.
In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our “global approach, local touch” mentality.
We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
Job Summary
The Customer Success Manager is responsible for driving customer satisfaction, product adoption, retention, and revenue growth across a portfolio of clients.
Acting as a trusted advisor, the role ensures customers achieve maximum value from Civitfun’s solutions through effective onboarding, proactive relationship management, personalized support, and strategic guidance.
By identifying customer needs, resolving issues, promoting best practices, and uncovering expansion opportunities, the Customer Success Manager strengthens client loyalty, improves satisfaction, and contributes to long‑term business growth.
Key Responsibilities
- Build and maintain strong client relationships, acting as a trusted partner throughout the customer lifecycle.
- Drive customer retention and loyalty by delivering consistent value, personalized support, and proactive account management.
- Lead onboarding and implementation processes, ensuring a smooth and successful customer experience from day one.
- Promote product adoption and engagement through training, best‑practice guidance, and ongoing customer education.
- Conduct regular client reviews to understand business objectives, demonstrate value delivered, and identify improvement opportunities.
- Gather customer feedback and insights to improve the client experience and support product development initiatives.
- Collaborate closely with Sales, Product, and Support teams to address customer needs and drive successful outcomes.
- Identify and support upselling and expansion opportunities by aligning additional products and services with evolving customer requirements.
- Contribute to continuous improvement by documenting processes, sharing best practices, and participating in team reviews and knowledge‑sharing initiatives.
- Support the achievement of key customer success metrics, including retention, product adoption, customer satisfaction, and Net Promoter Score (NPS).
Skills & Experience
- Proven experience in Customer Success, Account Management, Client Services, or a similar customer‑facing role.
- Strong ability to build trusted relationships and manage stakeholders across different levels of an organization.
- Demonstrated success in driving customer retention, adoption, satisfaction, and account growth.
- Experience managing customer onboarding, implementation, and change management activities.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem‑solving capabilities with a proactive and customer‑centric mindset.
- Ability to analyze customer data and translate insights into actionable recommendations.
- Experience identifying and supporting upsell, cross‑sell, or expansion opportunities.
- Strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment.
- Collaborative approach with experience working cross‑functionally with Sales, Product, and Support teams.
- Experience in Saa S, hospitality, travel technology, or a related industry is preferred.
- Fluent English communication skills; additional languages are an advantage.
At HBX Group, we believe that diversity drives innovation and makes travel a force for good.
We’re committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents.
Join us and be part of a team where diversity and equal opportunities really do make a difference.
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Strategic Customer Success Partner in London employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Customer Success Partner in London
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like PVH (Tommy Hilfiger/Calvin Klein) who are looking for fresh talent for roles like Strategic Customer Success Partner.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like PVH (Tommy Hilfiger/Calvin Klein) and give you a leg up for your Strategic Customer Success Partner application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Strategic Customer Success Partner openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Strategic Customer Success Partner in London
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Strategic Customer Success Partner role at PVH (Tommy Hilfiger/Calvin Klein).
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Strategic Customer Success Partner position at PVH (Tommy Hilfiger/Calvin Klein).
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of PVH (Tommy Hilfiger/Calvin Klein).
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to PVH (Tommy Hilfiger/Calvin Klein)'s adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Strategic Customer Success Partner.
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at PVH (Tommy Hilfiger/Calvin Klein).
