Shop Supervisor in London

Age UK is recruiting for a Shop Supervisor to join their fantastic team in Clapham. Age UK's shops are the face of the charity. On high streets up and down the country, our retail teams deliver a great shopping experience to customers while generating much needed income for the charity, ensuring that we can provide services and support to older people who need it most. As a valued member of the Age UK team, you will contribute towards maximising shop sales and profits as well as the successful day‑to‑day running of the shop, deputising for the Shop Manager and Assistant Manager in their absence.

Responsibilities

• Support with sales, stock rotation, organising displays, store tidying and much more, whilst representing Age UK in a professional manner and reflecting our core values.

Due to the nature of this role, you will be required to handle and lift bags of stock up to 10kg.

Job Requirements

• Experience in working in a customer facing role
• Experience of cash handling
• Ability to lift and carry bags of stock up to 10kg
• The ability to work as part of an effective team
• Ability to lone work when needed
• Ability to demonstrate sensitivity to cultural differences and gender issues, as well as commitment to equal opportunities
• A flexible approach to work with requirement to work additional days to cover holidays and sickness or participate in trading outside of normal shop hours (e.g. shop events)

Working Hours

Successful candidate will work 21 hours across a 7‑day working week, including Saturdays and Sundays on a rota basis.

What We Offer

• Competitive salary, 25 days annual leave (pro rata for part‑time colleagues) + bank holidays + annual leave purchase scheme
• Wellbeing days – 2 paid days per year (pro rata for part‑time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
• Car Benefit scheme, Cycle to Work scheme
• Home & Tech – apply to buy any Home & Tech items from Currys & IKEA, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card scheme
• You Did It Awards – recognition awards from £100-250

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

Equal Opportunities

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme.

Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable Adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case‑by‑case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need‑to‑know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

We Value Diversity

We are particularly keen to hear from applicants from under‑represented groups and encourage applications from men, women and people from Black, Asian and minority ethnic backgrounds.

Apply Early

We will be conducting interviews throughout the advertising process. Early applications are advised.