At a Glance
- Tasks: Drive transformation initiatives and manage commercial growth programs in the hospitality sector.
- Company: Join Access, a leading UK business management software provider with a focus on innovation.
- Benefits: Enjoy 25 days leave, health contributions, and a range of flexible benefits.
- Other info: Dynamic work environment with opportunities for career progression and personal development.
- Why this job: Make a real impact by transforming products and driving operational excellence.
- Qualifications: Experience in commercial operations and project management within complex industries.
The predicted salary is between 65000 - 78000 £ per year.
We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you.
This role drives transformation initiatives that deliver operational excellence while leading commercial growth programs specifically for the Accommodation software company within Access Hospitality. The position requires a strategic operator who can translate divisional objectives into actionable OKRs, manage complex transformation projects, and synthesize data into insights that drive decision‑making. The role works closely with the Accommodation General Manager to establish and maintain operational cadence, ownership structures, and accountability frameworks. They will manage growth initiatives, serve as a key support mechanism for the Accommodation cross‑functional leadership team, and deputize for both the Accommodation General Manager and Chief of Staff when required. This position demands someone who thrives in dynamic environments, can manage ambiguity, and is energized by transforming products to meet evolving industry needs.
Key Accountabilities & Responsibilities
- Drive adoption, definition, and tracking of OKRs across the Accommodation software company, ensuring alignment with divisional objectives.
- Project manage commercial growth initiatives and transformational projects, contributing to divisional‑level projects based on capacity.
- Own production and delivery of weekly and monthly key reports (OKRs, WBRs, MBRs) ensuring stakeholder engagement and timely, accurate submission.
- Synthesize complex data sets into actionable insights and commentary for the Accommodation Leadership Team.
- Highlight operational risks, drive mitigation strategies to protect OKRs and investment outcomes.
- Lead AI transformation programs and automation initiatives to drive efficiency and value creation.
- Deputise for Software Company General Manager and/or Chief of Staff during absences.
Key Performance Indicators
- On‑time delivery rate of weekly and monthly key reports to standard HOS format.
- Delivery of commercial and financial software company and divisional targets.
- Completion rate and benefit realization of transformation projects.
- OKR adoption and quality scores across the Accommodation software company.
- AI/automation program delivery milestones and quantified impact.
Skills, Knowledge, Experience and Qualifications
- Proven experience in commercial operations or strategy execution roles within hospitality or similarly complex industries.
- Strong commercial acumen with deep understanding of financial commercials and investment case development.
- Demonstrated project management expertise delivering complex, cross‑functional transformation initiatives.
- Experience establishing and driving OKR frameworks and operational cadence structures.
- Excellent data synthesis skills with ability to translate complex information into actionable insights.
- Advanced presentation and reporting skills with ability to create high‑quality deliverables to tight deadlines.
- Experience managing AI programs and delivering change through automation.
- Curious, flexible, and innovative approach with comfort operating in ambiguous, fast‑paced environments.
What are we all about? The Access Group is one of the largest UK‑headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid‑sized organisations in commercial and non‑profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. With over 9,300 talented individuals driving innovation and customer excellence, we're shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We're committed to creating an inclusive, high‑performing culture where everyone feels valued.
Senior Lead Commercial Operations Accommodation in London employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Lead Commercial Operations Accommodation in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like PVH (Tommy Hilfiger/Calvin Klein). It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to PVH (Tommy Hilfiger/Calvin Klein)
Don't be shy about reaching out to PVH (Tommy Hilfiger/Calvin Klein) directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Lead Commercial Operations Accommodation in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about PVH (Tommy Hilfiger/Calvin Klein) and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
