At a Glance
- Tasks: Lead CRM strategies for brand partnerships and deliver innovative marketing campaigns.
- Company: Join Harrods, a luxury department store known for top designers and exceptional experiences.
- Benefits: Enjoy competitive salary, flexible working, 25 days holiday, and up to 33% in-store discount.
- Other info: Diversity is celebrated; we encourage all backgrounds to apply and thrive.
- Why this job: Make an impact in a dynamic environment while growing your career in luxury retail.
- Qualifications: Experience in brand partnerships, project management, and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Overview
The Senior CRM Executive - Brand Partnerships will join the CRM & Digital Personalisation team at Harrods. This new position will be essential in unlocking and supporting growth potential with our Partnerships and CRM divisions.
Responsibilities
- Lead the roadmap to help build the new CRM landscape for brand partners and provide support in aligning the strategies of both teams to achieve maximum commercial and marketing success.
- Ensure campaigns are delivered on time and work with your manager to lead productive consultation brief meetings with brands and partners to support their initiatives in line with our CRM objectives.
- Intercept and interrogate client briefs to respond with bespoke solutions, innovating with the CRM team to deliver best-in-class media solutions across the CRM portfolio.
- Ensure plans are delivered on time and reported on, with commercial targets top of mind.
- Work across both BAU and Lifecycle/Retention strategies across all channels (Email, SMS, Push and Direct Mail).
About You
The ideal candidate will have previous experience working with brands and partnerships, supporting brand partner marketing strategies and objectives, and operating with commercial insight and acumen in executing brand partnerships. It is important that you have a good understanding of ESPs and Google Analytics and a solid understanding of the importance of reporting on KPIs across all channels. Experience in project management and highly organized to manage a busy calendar. Excellent communication and organizational skills to confidently lead discussions with internal and external stakeholders. Understand email best practices and GDPR — be that expert within the team. Experience in developing and maintaining a wide network of relationships to unlock resources and expertise to achieve role objectives. Awareness of e-commerce experience in personalisation.
About Us
Harrods is one of the world's leading luxury department stores and we are becoming a destination for top designers and sought-after brands from around the globe. Our mission is to make visiting our Knightsbridge store one of the world's most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we will do something remarkable for you. We offer a friendly environment to inspire your best work, with abundant opportunities and support to build an exceptional career across the varied specialisms of our business. You’ll benefit from a competitive salary and an excellent benefits package, including a company pension, flexible working, 25 days’ holiday and your birthday off, up to 33% in-store discount and a travel season ticket loan.
Uniquely You
We believe in growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we encourage you to apply. We celebrate diversity and invite applications from all cultures, backgrounds, tastes, and experiences. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.
Additional Information
Time Type: Permanent
Department: CRM & Insight (Neil Thornton)
Senior CRM Executive - Brand Partnerships in London employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
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