Office and Operations Manager in London

Reports to: CEO

Responsible for: Administrator

Salary: £28,500 - £30,000 FTE per annum (depending on experience)

Hours: 3 Days per week, 21 hours (Part Time, On-site role). Hours can be worked flexibly across 4-5 days or as full days, by agreement. We would ideally like the successful candidate to provide some operational cover across most weekdays.

Contract: Permanent

Location: Across South and North London sites (regular travel required)

Start date: August 2026

Our Commitment to Equity, Inclusion and Wellbeing: We are proud to be an inclusive and trauma-informed charity. We warmly welcome applications from people of all backgrounds, lived experiences, identities, and abilities. We particularly encourage applications from people who are Black, Asian, or from minoritised ethnic communities, LGBTQIA+, disabled, or have lived experience of the issues we support.

Why Join One in Four? At One in Four, we believe that every survivor deserves access to specialist, trauma-informed support and the opportunity to heal. For over 25 years, we have supported adults who have experienced sexual abuse and trauma in childhood through long-term counselling, advocacy, and community-based services. Our work is compassionate, specialist, and deeply impactful.

Role Purpose: The Office and Operations Manager is responsible for overseeing and managing the charity's day-to-day operations across both London sites. This includes facilities management, HR and compliance, CRM systems for volunteers and clients, finance administration, health & safety, and communications. The postholder plays a key leadership role in ensuring that the charity operates smoothly, safely, and in line with our values of empowerment, compassion, and respect. Working closely with the Counselling Services Managers and CEO.

Main Duties and Responsibilities (include but are not limited to):

• Operational Management: Oversee and manage the day-to-day running of both offices, ensuring inclusive and effective working environments. Manage facilities, opening/closing procedures, supplier relationships, and maintenance. Oversee health & safety compliance and contribute to risk management and business continuity planning.
• People & HR Administration: Oversee and manage HR processes, including supporting recruitment and induction processes and leave tracking. Ensure accurate and confidential personnel files, DBS checks, and safeguarding records are kept in line with Data Protection Policies.
• CRM & Data Systems: Oversee and manage the charity's CRM database for both volunteers and clients, ensuring accessibility and data integrity. Ensure that data is handled with care, in line with GDPR and trauma-informed principles. Support the CEO and grants fundraisers collate information needed to produce and review reports for funders and Trustees, highlighting service impact.
• Finance & Administration: Oversee day-to-day finance processes, including invoices, petty cash, and procurement. Support budget monitoring, forecasting, and grant compliance with the CEO and Treasurer. Contribute to the preparation of funder and project reports, ensuring data and outcomes are accurate with the CEO, Treasurer and grants fundraiser.
• Health, Safety & Compliance: Act as and manage the organisation's Health & Safety Lead across both sites. Oversee all risk assessments, accessibility audits, and safety checks to ensure staff and clients feel secure. Ensure that policies on data protection, equality, and safeguarding are inclusive and regularly reviewed.
• Systems, IT & Asset Management: Oversee and manage IT systems, equipment, and software licences. Maintain an asset register and plan for repairs or replacements fairly and efficiently. Lead on projects that improve systems and processes, ensuring all staff are supported during change.
• Communications & Engagement: Oversee and manage internal and external communications, ensuring that messages are inclusive and accessible. Support the administrator and CEO in coordinating newsletters, website content, and social media updates.
• Governance, Policy & Reporting: Oversee operational policies and procedures, ensuring they reflect our inclusive and trauma-informed values. Support the CEO and Trustees with operational and data reports for Board meetings. Ensure that all operations align with the charity's strategic plan and legal responsibilities.
• General: Represent the charity professionally and with empathy at all times. Supervise and support administrative staff, encouraging development and collaboration. Contribute to management meetings and cross-team planning.

Person Specification: Qualifications & Experience: Experience overseeing or managing operations, HR, facilities, or office management in a charity or similar setting. Experience managing CRM systems or databases for volunteers or clients.