At a Glance
- Tasks: Welcome guests and manage front desk operations during night shifts.
- Company: Join the vibrant team at Soho House in Shoreditch.
- Benefits: Weekly pay, team meals, discounts, and health plans.
- Other info: Enjoy fun team events and continuous personal development opportunities.
- Why this job: Be the first point of contact and create memorable experiences for guests.
- Qualifications: 2-3 years in front desk roles, luxury hospitality experience preferred.
The predicted salary is between 25000 - 30000 £ per year.
7 Month Fixed Term Contract - Maternity Cover
The Role
At Soho House, as the Night Receptionist, you will be the first point of contact for members and guests, delivering an exceptional arrival and departure experience.
Your role is key in ensuring a warm welcome, smooth check-in and check-out, and efficient handling of reservations, guest inquiries, and front desk operations.
You will embody the values of discretion, professionalism, and service excellence, creating a positive and memorable impression from the moment guests arrive.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Key duties
- Ensure every member and guest is welcomed warmly and professionally during overnight hours, recognising members by name where possible and creating a calm, reassuring first impression.
- Manage incoming phone calls overnight, responding to general enquiries, late-night requests, room-related questions, and messages for members and teams, escalating where appropriate.
- Maintain strong knowledge of House operations, including opening hours, amenities available overnight, emergency procedures, and key contact points.
- Keep the reception desk and surrounding areas clean, organised, and presentable at all times, ensuring a safe and secure working environment.
- Support overnight guest movements, including late arrivals, early departures, and coordinating access to rooms or facilities where required.
- Proactively resolve guest queries and concerns in real time, escalating any issues to the Night Manager and ensuring follow-up actions are clearly logged.
- Assist guests with lost property, coats, or personal items left at the House, following correct procedures.
- Build positive relationships with members and guests, sharing feedback, observations, and any red flags with the Night Manager or day team.
- Contribute to a welcoming and positive overnight atmosphere by remaining approachable, calm, and professional at all times.
- Support the Night Manager with onboarding and training of new night team members on Soho House standards and overnight service expectations.
- Maintain up-to‑date knowledge of House events, facilities, and policies to confidently support guests and ensure consistent communication.
- What we are looking for
- 2-3 years' experience in a front desk role
- Experience in luxury hospitality or private members clubs
- Strong leadership and team coordination skills
- Excellent verbal and written communication
- Proficient in reservation systems (e. g., Opera, Open Table, or equivalent)
- Calm under pressure and adept at resolving issues with a guest-first mindset
- Pay Range
- #J-18808-Ljbffr
Night Receptionist (Maternity Cover) - Shoreditch House, East London employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist (Maternity Cover) - Shoreditch House, East London
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Night Receptionist (Maternity Cover) - Shoreditch House, East London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at PVH (Tommy Hilfiger/Calvin Klein). During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
