At a Glance
- Tasks: Welcome residents and guests, anticipate needs, and ensure requests are met.
- Company: Join Portico, a leading name in high-end residential concierge services.
- Benefits: Competitive salary, excellent holiday allowance, and access to discounts.
- Other info: Enjoy a dynamic work environment with training and development opportunities.
- Why this job: Be the friendly face of luxury living and build strong relationships.
- Qualifications: Positive attitude, great communication skills, and prior concierge experience.
The predicted salary is between 35334 - 35334 £ per year.
Overview
Portico is recruiting a Residential Night Concierge for a brand‑new high‑end residential building in London Bridge.
The role involves providing a friendly, courteous and prompt welcome to all residents and visitors, anticipating resident needs and ensuring expectations are met or exceeded.
Responsibilities
- Welcome residents and guests on arrival.
- Anticipate and respond to resident needs and requests.
- Follow up on all resident requests and ensure completion.
- Hand over incomplete tasks to the day team when necessary.
- Build strong professional relationships with residents to stay a step ahead of their needs.
- Maintain a visible presence, vigilance and a friendly approach while balancing discretion.
- Work 38.5 hours per week on a 4‑on, 4‑off shift pattern, typically from 7pm to 7am.
Qualifications
- Positive, can‑do attitude and a big, friendly smile.
- Excellent communication skills in person, over the phone and via email.
- Adaptability and flexibility to perform a variety of duties in a high‑end residential environment.
- Strong rapport‑building skills and the ability to engage with people at all levels.
- Prior concierge experience, preferably within a high‑end hotel or residential setting.
- Valid SIA licence and CCTV operator training (required).
- Experience operating in a built‑to‑rent property (desired).
Benefits
- Annual salary of £35,334.
- Excellent holiday allowance.
- Pension contributions.
- Life insurance.
- Enhanced annual leave.
- Friend‑bonus scheme.
- Thank you voucher scheme.
- 24‑hour personal helpline for employees, providing counselling & information services.
- Access to Choices discount platform offering savings across retailers, hotels, cinemas and more.
- Training Academy with excellent training and development opportunities.
- #J-18808-Ljbffr
Night Concierge in London employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Concierge in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like PVH (Tommy Hilfiger/Calvin Klein). It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to PVH (Tommy Hilfiger/Calvin Klein)
Don't be shy about reaching out to PVH (Tommy Hilfiger/Calvin Klein) directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Concierge in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about PVH (Tommy Hilfiger/Calvin Klein) and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
