At a Glance
- Tasks: Solve complex technical issues and support customers with AI solutions.
- Company: Join Anaplan, a leader in AI-infused business decision-making.
- Benefits: Competitive salary, diverse culture, and opportunities for growth.
- Other info: Dynamic team environment with a commitment to diversity and inclusion.
- Why this job: Make a real impact by optimising customer success with cutting-edge AI technology.
- Qualifications: Experience in troubleshooting AI applications and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
Overview
At Anaplan, we are a team of innovators focused on optimizing business decision-making through our AI-infused scenario planning and analysis platform.
We aim to help customers outpace their competition and the market.
Our Winning Culture unites diverse teams across geographies as we strive for customer success.
Join our global Level 3 Support team.
You will resolve the most complex technical issues our customers face by combining deep technical expertise with exceptional customer support.
You will collaborate with Engineering, Product, Operations, and Customer Success teams to troubleshoot, investigate, and resolve system-level challenges, with a focus on our AI solutions.
Responsibilities
- Investigate and diagnose complex technical issues raised through support tickets.
- Build deep product knowledge across Anaplan’s platform and tools (including Grafana).
- Act as an AI and Machine Learning (ML) subject matter expert.
- Collaborate with other teams to guide customers through complex technical solutions.
- Raise and track product bugs when identified.
- Communicate investigation progress and outcomes clearly to internal teams.
- Lead release reviews and onboard new product features to global support teams.
- Document detailed investigations and share technical knowledge within the team.
- Drive initiatives that improve quality and efficiency.
- Lead by example in all work and mentor junior colleagues in technical and professional skills.
- Provide 24/7 emergency support for critical customer issues through an on-call rota.
- Work an adjusted schedule (for example, Tue-Sat or Sun-Thu) when needed to ensure global coverage.
Qualifications
• Early-career professional with proven commercial experience in
- Troubleshooting Large Language Model (LLM) and Retrieval-Augmented Generation (RAG) applications.
- Robust prompt and context engineering.
- Data analysis (Excel, Anaplan or similar tools).
- Software development or quality assurance experience.
- Level 2 or Level 3 technical support.
- A degree in Mathematics, Physics, Electronic Engineering, Computer Science, or other technical disciplines involving large datasets.
- Fluent or professional proficiency in English.
- A quick learner with curiosity for understanding complex systems and software behavior.
- Genuine passion for problem-solving and resilience in resolving challenging technical issues.
- An analytical mindset with a methodical and detail-oriented approach.
- Ability to thrive under time constraints in a fast-paced, dynamic environment.
- Excellent communication skills to convey technical information clearly.
- Experience leading smaller team projects and mentoring colleagues.
- Experience creating technical documentation and delivering training.
- Preferred Skills
- Understanding of AI security threats and mitigation.
- Expertise in AI/ML cloud services (e. g., Azure Open AI, AWS Bedrock, Google Cloud AI).
- Knowledge of core ML concepts (e. g., anomaly detection).
- Familiarity with technical support environments, Saa S platforms, or complex data systems.
- Experience with monitoring tools such as Grafana (or willingness to learn).
- Adaptability to shifting priorities and managing multiple concurrent issues.
- A team player comfortable working cross-functionally across global teams.
- Enthusiasm for customer success and delivering high-quality solutions.
- Experience with Anaplan or similar planning products.
- DEIB Commitment
Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB) drives our innovation and market leadership.
We hire you for who you are and encourage you to bring your authentic self to work every day.
We respect and value all people, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other characteristic that makes someone unique.
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Level 3 Support Analyst - AI Specialist in London employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Level 3 Support Analyst - AI Specialist in London
✨Join the IT Consultancy Buzz
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We think you need these skills to ace Level 3 Support Analyst - AI Specialist in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at PVH (Tommy Hilfiger/Calvin Klein).
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Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at PVH (Tommy Hilfiger/Calvin Klein). Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
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How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
