At a Glance
- Tasks: Provide 1st line IT support and help improve systems while learning new tech.
- Company: Freuds, a creative agency known for impactful campaigns and a supportive culture.
- Benefits: 26 days holiday, wellness programme, and potential for a permanent role.
- Other info: Enjoy a flexible working week and access to extensive training opportunities.
- Why this job: Kickstart your IT career with hands-on experience in a dynamic environment.
- Qualifications: 3 GCSEs at grades 4+ and a passion for IT and customer service.
The predicted salary is between 18000 - 25000 £ per year.
Overview
At Freuds, love and work are our cornerstones.
We work with clients who want to do things differently, building passionate teams committed to meaningful, boundary-pushing work.
Our track record of influential, award-winning campaigns reflects the scale of impact our people can help create.
We are looking for a motivated, enthusiastic person with a strong customer service mindset and an interest in developing within a varied IT role.
You'll join a supportive IT team, gaining hands-on experience with new tools and technologies while providing proactive and reactive support across the business.
Responsibilities
- Provide 1st line support in person, on email and over the phone
- Monitor, investigate, and resolve issues, providing clear and timely updates
- Ensure all incidents are recorded in the appropriate systems
- Prioritise work according to urgency
- Work with the team to make improvements to ways of working and systems
- Automate the operation of everyday tasks and requests
- Maintain the IT's excellent reputation across the business
Desirable skills
- A technical understanding and interest of computers and IT in general
- Knowledge of Windows and Mac Operating Systems
- Confidence to work in a largely face to face environment
- Highly organised and focused
- The willingness and drive to learn and grow on the job
- Committed attitude towards a first-class customer service
- Clear written and verbal communication skills
• Be able to make a good cuppa!
- Entry requirements
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme.
In this instance you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, you must provide an official document at the time of your application showing how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working week
9.30am to 6pm Monday to Friday with a one hour lunch break. In addition, you will have 20% of your weekly time agreed to spend on external training as part of your apprenticeship.
Benefits
- 26 days holiday per annum (plus an extra day for every year worked from Jan to Jan, up to 29 days per annum)
- Freuds pension scheme after 3 months' service (or early opt in)
- Your birthday off
- Employee Assistance Programme (EAP)
- Access to our wellness programme
- Laptop
- Post-probation benefits: self-assistance health scheme including dental, optical, physio and GP; Flexi & wellness perk; Group income protection; Life assurance; Cycle to work; Tech scheme; Season ticket loan
- Future prospects
Potential for a full-time, permanent position if apprenticeship completed successfully.
About QA
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future.
With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
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IT Apprentice in London employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
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Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
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How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
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