At a Glance
- Tasks: Lead the Visitor Experience team and ensure exceptional museum operations.
- Company: Join a renowned cultural institution dedicated to visitor engagement.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Be part of a collaborative leadership team driving innovation and excellence.
- Why this job: Make a real impact on visitor experiences in a dynamic museum environment.
- Qualifications: Experience in leading visitor operations and inspiring diverse teams.
The predicted salary is between 56000 - 70000 £ per year.
- Job Summary
- Interview dates: W/C 7th September
Responsibilities
- Lead the Visitor Experience & Museum Operations team within the Strategy, Operations & Enterprises Directorate, reporting directly to the Managing Director.
- Provide leadership for all aspects of front‑of‑house and museum operations, ensuring visitors are safe, informed and supported throughout their visit.
- Work collaboratively across the organisation to ensure the seamless delivery of daily programmes, exhibitions and events, balancing exceptional customer experience with operational excellence.
- Develop and lead a high‑performing team, embedding a culture of continuous improvement, inclusivity and service excellence.
- Use visitor insights and operational data to drive improvements, optimise resources and enhance the overall visitor journey while ensuring compliance with health and safety, safeguarding, security and operational policies.
- Contribute to organisational planning and decision‑making, working in partnership across curatorial, learning, commercial, facilities, security and public engagement functions.
- Lead and motivate a highly performing Visitor Experience and Engagement team that is effective, creative, inclusive and critically reflective.
- Develop and implement the delivery of a coherent and inclusive visitor experience strategy.
- Lead and support the team to create, deliver and manage a strong programme of visitor engagement, achieving a high standard of innovation and delivery with measurable impact.
- Contribute to strategic and operational planning and management of Wellcome Collection as a member of the Leadership Team.
- Oversee all day‑to‑day operations, ensuring the museum runs safely, efficiently and in line with its charitable mission.
- Be responsible for overall coordination of the venue's response to building incidents or emergencies and contribute to Wellcome's business continuity plan.
Qualifications
- Has significant experience leading visitor experience, front‑of‑house or museum operations within a cultural, heritage, visitor attraction or customer‑facing environment.
- Is an inspiring people leader with a proven ability to build, develop and motivate diverse teams, creating a culture of inclusion, accountability and continuous improvement.
- Can confidently lead complex daily operations, balancing visitor needs, commercial priorities, public programming and operational risk.
- Has strong stakeholder management skills and enjoys working collaboratively across multiple teams to deliver shared outcomes.
- Is calm, resilient and decisive, with the ability to respond effectively to changing priorities and operational incidents.
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Head of Visitor Experience & Museum Operations in London employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
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