At a Glance
- Tasks: Lead client relationships, drive revenue growth, and ensure exceptional service delivery.
- Company: Dynamic financial services firm focused on client success.
- Benefits: Competitive salary, leadership development, and a collaborative work environment.
- Other info: Opportunity to work with senior executives and drive significant business outcomes.
- Why this job: Shape strategic partnerships and make a real impact in client satisfaction and business growth.
- Qualifications: Proven leadership experience and strong relationship management skills.
The predicted salary is between 80000 - 100000 £ per year.
This role provides senior leadership, strategic oversight and full commercial accountability for a portfolio of key FNZ clients, combining direct client ownership with leadership of Client Directors and matrixed delivery teams to drive sustainable revenue growth, margin performance, disciplined P&L management and exceptional client outcomes.
The Head of Client Relationships is accountable for the overall performance, growth, profitability and strategic development of a portfolio of FNZ clients. Operating as a player/coach, the role combines executive ownership of FNZ's most strategic client relationships with leadership of Client Directors responsible for day-to-day account delivery, commercial performance and client advocacy.
The role provides strategic oversight across multiple clients, ensuring consistent, high-quality delivery of the FNZ platform services, alignment to FNZ's go-to-market strategy, and achievement of financial, operational, regulatory, and customer satisfaction outcomes. This includes ownership of portfolio P&L performance, revenue retention, growth pipeline, margin protection, cost-to-serve discipline and resolution of commercial risks.
The role holder acts as the senior client sponsor for priority accounts, executive escalations and commercial outcomes. It coaches and develops Client Directors to deliver predictable, scalable performance across the client portfolio, build trusted relationships with client executive teams, Boards and senior stakeholders, and create a high-engagement culture that improves both client and colleague advocacy.
The Head of Client Relationships works in close partnership with Service Delivery, Portfolio, Product and Commercial leadership to create a single, joined-up client view across relationship, commercial and delivery performance. The role is expected to operate hand-in-glove with the Delivery organisation, ensuring that client commitments, delivery capacity, change priorities, service performance and operational risk are reviewed collectively and acted on with clear ownership, pace and discipline.
Specific Role Responsibilities- Portfolio & Customer Leadership
- Accountable for FNZ's overall relationship, reputation and executive engagement across a defined portfolio of clients.
- Sets and owns portfolio-level customer satisfaction, relationship health, executive engagement and improvement plans.
- Acts as senior escalation point for client issues, risks and commercials.
- Ensures consistent client experience and engagement model across all accounts.
- Builds trusted, senior-level relationships with client CEOs, COOs, CIOs, Board members and executive sponsors, ensuring FNZ is positioned as a strategic partner rather than a transactional supplier.
- Leads strategic account planning, relationship mapping and stakeholder engagement to improve advocacy, retention, growth and early identification of client risks.
- Owns improvement plans for client NPS, relationship sentiment, and advocacy, using feedback, service insights, and executive engagement to address root causes and strengthen client confidence.
- Engages clients proactively on customer outcome themes, including service quality, communications, foreseeable harm, vulnerable customer experience and the evidence required to support Consumer Duty governance.
- Client Director Leadership & Capability
- Leads, coaches and develops Client Directors responsible for individual client relationships.
- Sets clear expectations for performance, governance, commercial outcomes, and client engagement.
- Ensures Client Directors operate effectively as 'mini-GMs' for their accounts.
- Builds succession and capability depth within the client leadership community.
- Creates a strong engagement culture across the client leadership community, setting clear purpose, role clarity, accountability and coaching rhythms to improve colleague experience and colleague NPS.
- Builds a performance environment where colleagues feel informed, empowered and supported to solve client issues, collaborate across the matrix and deliver consistently high-quality outcomes.
- Delivery Governance & Matrix Leadership
- Accountable for end-to-end delivery outcomes across the client portfolio.
- Provides governance and directional leadership across change and run activities.
- Works closely with Delivery leadership to maintain a shared view of client priorities, delivery plans, service performance, delivery risks, and dependency management across the portfolio.
- Co-owns delivery governance routines with Service Delivery Managers and Portfolio Directors, ensuring client commitments are translated into realistic plans, clear decision points, accountable owners and transparent progress reporting.
Head of Client Relationships in London employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Client Relationships in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like PVH (Tommy Hilfiger/Calvin Klein). Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Head of Client Relationships in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to PVH (Tommy Hilfiger/Calvin Klein).
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on PVH (Tommy Hilfiger/Calvin Klein)'s website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with PVH (Tommy Hilfiger/Calvin Klein).
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at PVH (Tommy Hilfiger/Calvin Klein) will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former PVH (Tommy Hilfiger/Calvin Klein) employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
