Event & Venue Specialist in London

Building a Brand Starts with a Story. FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilised three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves more than 130 brands, specialising in Fortune500 companies within Financial Services, Technology, Healthcare, Media and Professional Services sectors. Consistently recognised for excellence, recent honours include 2026 Chief Marketer Agency of the Year and the Ad Net Zero Award for sustainability.

You Would Get To Do:

• Represent the FIRST brand as an implanted team member for a well-known technology company.
• Deliver exceptional concierge-level service to our client through excellent operational and logistical facilities management.
• Manage, support and/or execute the meticulous coordination of various "high touch" events within the client's meeting spaces.
• Serve as the central point of contact to facilitate the venue's logistical needs, including the coordination of catering, audio-visual, security, swag/collateral and transportation.
• Manage booking requests/room blocks utilising the client's internal system and ensure calendar invitations are sent for prep meetings and speaker scheduling.
• Provide on-site support on the day of the event, including assisting clients with registration processes, badge printing and escorting guests to their designated locations.
• Handle administrative duties, including supply management, event documentation and post-event communications to key stakeholders.
• Support on-site events as the day-of point of contact for the client and customers.
• Manage responsibilities associated with an event, including logistical and operational responsibility, establishing A/V, budget management, décor, staffing and catering.
• Manage client expectations on logistical issues and escalate issues as needed.
• Maintain SWAG management, keeping an accurate inventory of all supplies and ensuring sufficient stock.
• Liaise and build relationships across different levels within the immediate team and the client's organisation; effectively work cross-functionally.
• Work with the team to ensure adherence to client standards of operations.
• Be responsible for the accurate and timely reconciliation of events.
• Be proactive with ideas and creative solutions.

What We Are Looking For:

• 2-4 years of experience in a similar role.
• Strong meeting coordination experience for meetings/conferences ranging from 50 to 300+ people.
• Fluency in English.
• Experience working cross-functionally with all levels of stakeholders in a fast-paced environment.
• Ability to understand the meeting/event objective and mission, business and audience in order to align with the overall vision and strategy of the event host.
• Organisational and time-management skills.
• Ability to execute tasks independently and efficiently.
• Creative problem solver, resourceful, team player.
• Adaptability to situations and ever-changing demands.
• Highly organised with the ability to handle multiple tasks to meet strict deadlines.
• Excellent time-management and multi-tasking skills.
• Ability to think of new ideas and processes to improve efficiency.
• Ambitious and proactive with a calm and flexible approach to handling pressure.
• Experience working on large and complex databases.
• Ability to work independently and as part of the team.
• Excellent customer service: passionate about providing customers a world-class experience, with the desire to go above and beyond.
• Assume responsibility for one's own environment, ensuring adherence to health and safety policies while maintaining clean, smart surroundings.
• Build excellent relationships with the team through positive communications.
• Ensure knowledge is shared within the team to enable them to work smarter and more efficiently.
• Work on ad-hoc requests from clients as required.

At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth. Private Medical Insurance with BUPA from day one. 28 Days Annual Leave PLUS.