At a Glance
- Tasks: Lead the development of premium and loyalty solutions for SMBs across Europe.
- Company: Join Visa, a global leader in payments technology, making a real impact.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and client success.
- Why this job: Shape the future of SMB solutions and drive meaningful change in the payments landscape.
- Qualifications: Experience in payments or fintech, with strong leadership and strategic skills.
The predicted salary is between 90000 - 110000 £ per year.
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.
This role sits within Visa Europe's SMB Solutioning team and is responsible for defining and leading Premium and Loyalty for SMB across Europe. The Director will own end-to-end growth of differentiated SMB premium propositions, with accountability for enabling commercial outcomes, client value, and deal success across Europe.
The role operates as the proposition & solutioning lead for SMB Premium & Loyalty, partnering with Sales, Product, and regional leadership to evolve the proposition, win complex deals, embed strategic capabilities, and translate market opportunities into commercially viable, scalable solutions.
Strategic Leadership & Ownership- Define and own the SMB Premium & Loyalty strategy for Europe, aligned to VCS and global product priorities.
- Set the strategic direction for SMB premium propositions, including target segments, value propositions, and growth levers.
- Influence global and regional roadmap and investment priorities to ensure alignment with European SMB market needs.
- Own the design and evolution of differentiated, scalable SMB premium propositions across key client types (e.g. fintechs, traditional issuers, emerging segments), ensuring propositions are grounded in deep customer insight, market trends, and commercial viability.
- Lead prioritisation of proposition innovation pipelines and future capabilities.
- Drive alignment between regional needs and global/regional product teams, influencing roadmap decisions.
- Ensure ongoing optimisation of product construct (pricing, eligibility, benefit structure) to maximise competitiveness and performance.
- Lead and scale the SMB Benefits capability, setting priorities and directing day-to-day delivery of the FTE responsible for sourcing and onboarding benefits partners, with accountability for delivery against strategic objectives.
- Ensure strong governance of benefits investment, performance tracking, and ROI optimisation.
- Influence Visa's loyalty roadmap and solutions, ensuring SMB needs are included in roadmaps.
- Set strategic direction for merchant offer sourcing and partnerships, leveraging both regional and global assets, and maintain curated catalogue of SMB offers.
- Lead solutioning for the most strategic and complex SMB client deals across the region.
- Partner with Sales Leadership including VP SMB to shape premium deal strategy and maximise commercial impact of SMB Premium propositions.
- Engage directly with C-level and senior client stakeholders in pitches and workshops.
- Ensure solutioning excellence and consistency across the SMB portfolio.
- Accountability for the SMB Premium GTM strategy across Europe, partnering with GTM Lead on execution.
- Develop best-in-class client materials, business cases, and narratives.
- Ensure scalable enablement of Sales teams through structured training, playbooks, and tools.
- Partner with SMB GTM and Sales Leadership to prioritise strategic plays and maximise market impact.
- Deep experience in payments, financial services, or fintech, with strong expertise in premium card products, loyalty, rewards, or value-added services.
- Proven track record of defining and delivering commercial strategies with measurable impact.
- Extensive experience leading complex, high-value client engagements at exec level.
- Strong background in proposition development and scaling offerings across markets.
- Demonstrated ability to influence senior executives and shape strategic direction in a matrix environment.
- Commercially driven, with strong business acumen and outcome orientation.
- Experience leading teams or large-scale initiatives, with a clear leadership mindset.
- Deep understanding of SMB segment needs and dynamics.
- Excellent communication and executive presence.
- Fluency in English required; additional European language advantageous.
Visa operates a hybrid working policy, with the expectation being 3 days per week in the London, Paddington office.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Director, SMB Solutioning - Premium & Loyalty in London employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Director, SMB Solutioning - Premium & Loyalty in London
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We think you need these skills to ace Director, SMB Solutioning - Premium & Loyalty in London
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