At a Glance
- Tasks: Lead the improvement of customer journeys and drive transformation in lending and credit.
- Company: Dynamic financial group focused on innovation and inclusivity.
- Benefits: Competitive salary, extensive benefits, flexible working, and a commitment to diversity.
- Other info: Join a supportive environment with opportunities for career growth and development.
- Why this job: Make a real impact on customer experiences while working with cutting-edge technology.
- Qualifications: 5+ years in customer journey management and strong data analysis skills.
Location: London.
Working pattern: Hybrid – at least two days per week.
Responsibilities
- Lead the continuous improvement of end‑to‑end customer journeys, ensuring customer needs remain at the forefront.
- Drive the design and delivery of lending and credit transformation journeys across Business & Commercial Banking.
- Work closely with Product Owners, Engineers and cross‑functional teams to translate journey vision into measurable outcomes, balancing experience, risk and technical constraints.
- Coordinate across functional boundaries and multiple platforms to align journey design and execution.
- Use data and insights to shape priorities, reduce complexity, increase automation and improve speed to decision and fulfilment.
- Own end‑to‑end journeys and champion continuous improvement.
Qualifications
- 5+ years delivering end‑to‑end customer or colleague journeys in complex, multi‑stakeholder environments, including large‑scale transformation.
- Background in customer and market research and analysis that informs data‑driven decision making.
- Experience in customer journey mapping, including “jobs to be done” methodologies.
- Strong data literacy, with the ability to analyse customer insights, metrics and analytics.
- Excellent stakeholder management and influencing skills, with experience engaging stakeholders across business, risk and technology.
- Capability to operate as the single point of accountability across teams and align journey design across multiple platforms and systems.
- Experience in commercial lending, credit processes, associated risk, governance and fulfilment activities is desirable.
- Knowledge of technology platform delivery and engineering practices is desirable.
- Creative, product‑mindset, and proven user‑experience design skills.
What We Offer
- We are focused on transforming the Group’s approach to finance and are investing in technologies, workplaces and colleagues to make the Group a great place for everyone.
- We have an ambitious commitment to diversity, equity and inclusion, including a menopause health package and a Working with Cancer Initiative.
- We offer flexible working options, including hybrid and job‑share programs.
- Reasonable workplace adjustments are available for employees with disabilities.
- We recognise that great talent comes from many backgrounds and encourage applicants with relevant, transferable experience to apply.
Customer Journey Manager (12 Fixed Term Contract) in London employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Journey Manager (12 Fixed Term Contract) in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like PVH (Tommy Hilfiger/Calvin Klein).
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like PVH (Tommy Hilfiger/Calvin Klein). The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Journey Manager (12 Fixed Term Contract) in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to PVH (Tommy Hilfiger/Calvin Klein).
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in PVH (Tommy Hilfiger/Calvin Klein)'s industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services PVH (Tommy Hilfiger/Calvin Klein) offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
