At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales.
- Company: Join the iconic TOMMY HILFIGER and CALVIN KLEIN brands at John Lewis Oxford Street.
- Benefits: Competitive salary, employee discounts, and opportunities for growth in a vibrant retail environment.
- Other info: Exciting opportunity to shape the future of retail in a fast-paced, collaborative setting.
- Why this job: Be part of a globally recognised brand and inspire others with your passion for fashion.
- Qualifications: Experience in retail operations, people management, and a knack for connecting with customers.
The predicted salary is between 30000 - 40000 £ per year.
Be part of an iconic story.
TOMMY HILFIGER is one of the world's most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985.
Originally established in New York City and infused with the vibrant spirit of Americana, we create a modern uniform of accessible luxury.
The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions.
Tommy Hilfiger's global marketing approach and communications strategy taps into culture through the world of F.
S.: the people, organizations and ideas boldly driving the future of Fashion, Art, Music, Entertainment and Sport.
Major global campaigns, sponsorship platforms, and disruptive activations with world‑class athletes, musicians and entertainers bring a constant source of energy and inspiration to the brand.
Immerse yourself in TOMMY HILFIGER here!
About the Role
Our stores are the life and soul of our business.
They act as our main touch points with our ever‑evolving consumer base.
As the world of retail evolves, we believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about.
Irrespective of where our consumers eventually make a purchase, our stores are always a window to our great brands.
As a result, our locations are paramount, first‑class experience must be a given and our in‑store standards should never be questionable.
This is an exciting and unique opportunity within our Concession business to lead our team in John Lewis Oxford Street.
The Concession Manager plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit, and inspire their teams through their passion and belief in our brands.
Responsibilities
- Partner with the Area Manager to build on business opportunities and achieve company standards and goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
- Identify opportunities and collaborate with others to grow the business or improve performance.
- Consistently foster a positive store experience by treating all customers and staff members fairly and consistently.
- Perform manager‑on‑duty functions; manage store opening/closing functions and the sales floor.
- Ensure "door to floor" best practices, visual merchandising directives and standards for the sales floor and back room are executed; continually review standards for clarity and consistency.
- Ensure daily management of sales, payroll, controllable expenses, goals and company initiatives; align activities to meet business goals.
- Analyze store‑level reports and create action plans to improve results.
- Lead weekly management meetings and other staff meetings; participate in and contribute to regional meetings.
- Set challenging but attainable goals with an emphasis on service quality, customer satisfaction and financial performance.
- Coordinate appropriate action plans while considering consequences and budget decisions.
- Communicate with staff daily on individual sales goals and other key performance indicators, product sales and additional information to help them provide unparalleled service and achieve goals.
- Assist with manpower planning, identification, recruitment, interviewing, hiring and orientation processes; recruit store personnel with a broad range of perspectives, experiences and backgrounds.
- Own the training and development of employees; ensure that all employees are properly oriented into the company and trained in their role.
- Provide training and coaching for employees (daily, weekly and monthly) and ensure it is appropriately documented.
About You
Extensive experience connecting with consumers in a brand retailer is essential.
You will have experience with retail operations, budgeting, planning, sales and people management.
You will have previous people‑management experience and act with purpose to resolve conflict and unproductive disagreements.
You are an effective communicator with a strong ability to cultivate belonging.
You collaborate to win and recognize and celebrate the contributions and achievements of others.
#J-18808-Ljbffr
Concession Manager, Tommy Hilfiger & Calvin Klein (John Lewis Oxford St) in London employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Concession Manager, Tommy Hilfiger & Calvin Klein (John Lewis Oxford St) in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like PVH (Tommy Hilfiger/Calvin Klein), so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like PVH (Tommy Hilfiger/Calvin Klein)!
We think you need these skills to ace Concession Manager, Tommy Hilfiger & Calvin Klein (John Lewis Oxford St) in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at PVH (Tommy Hilfiger/Calvin Klein), customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at PVH (Tommy Hilfiger/Calvin Klein) and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show PVH (Tommy Hilfiger/Calvin Klein) that you’re ready to jump in and contribute right away!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
