Business Support Administrator in London

Job Title

Business Support Administrator

Location

Leadenhall Street, London, EC3A 1AT

Shift Pattern

Monday to Friday – 8am to 5pm, 40 hours a week

Role Overview and Purpose

To provide high quality, professional administrative support to the business.

To work alongside the Operations and Business Support teams to maintain administrative systems, ensuring compliance with legislation and company procedures.

Key Responsibilities

• Undertake requests for assistance from Divisional Director/General Managers/Operations as required.
• Attend weekly meetings with the team.
• Communicate and provide suppliers with purchase orders.
• Raise and chase purchase orders daily and ensure prompt delivery, providing purchase orders for Accounts Payable when necessary.
• Answer general queries from sites.
• Answer calls and queries.
• Prepare manual and automated reports, incorporating excel, pdf documents and tables/graphs for line manager.
• Book conference lines and meeting rooms for FS Management as requested.
• Take, type and distribute meeting minutes.
• Always work in a professional, hardworking, reliable manner and show respect to colleagues and clients.
• Undertake requests for assistance from General managers as required.
• Understand, anticipate and deliver customer needs while building effective relationships.
• Efficiently respond to both internal and external customers through effective communication and personal accessibility.
• Record and analyse data.
• Ensure customer satisfaction is high and uphold company values.
• Carry out other admin tasks as directed.
• Administration
• Builds and maintains effective professional customer relationships and communications.
• Assist with inductions and new system training for new team members & managers within the region.
• Knowledge of using company systems and programmes such as CAFM system (Coupa) and client facing programmes such as Corrigo & Vantify.
• Assist clients and accounts payable department in settling financial disputes by collating and analysing related data and raising purchase orders.
• Support with financials & service delivery information for managers for monthly/year end reports.
• Assist with expenses for operations team.
• Support with the preparation, design, and communication of board reports, including sourcing up to date KPI information.
• Assist the bid team with presentation slides and organisational charts for the region.
• Assist with Welcome presentations & Roadshows.
• Ordering and keeping stock of marketing & promotional equipment for events.
• Assisting with HR tasks such as TUPE consultations, Interviews, and DBS/Vetting checks.
• Support with any ad-hoc requests/issues by the Divisional Directors.
• Maintaining and updating Company organogram and Management diagrams.
• Training and taking charge of any new ABM systems to help site leads and GM's.

Skills and Qualifications

• Ability to work in a fast‑paced team with the ability to remain calm under pressure.
• Outstanding communication skills both internal and external.
• Basic / Intermediate level in MS Office (Word, Excel, Power Point).
• The ability to effectively prioritise your workload and build relationships with key stakeholders.
• Excellent attention to detail.
• A customer‑focused approach.
• A proactive/can do attitude to work.
• The ability to work on your own initiative and take full ownership of role.
• The ability to follow process and instructions.
• Computer literate.

Benefits

• 24/7 GP: both you and your immediate family can speak to a UK‑based GP from the comfort of your own home.
• Mental Health support and Life Event Counseling.
• Get Fit Programme.
• Financial and legal support.
• Cycle to work scheme.
• Access Perks at Work, our innovative employee app where you can find discounts, gift cards, cashback, and exclusive offers.
• Life: search for resources and tools on topics ranging from family and life to health, money and work.
• Support: online chat or telephone service for urgent support in a crisis.
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