Administrator/General Manager/Executive Director in London

Role Description: Executive Director

Mission: As the Executive Director you will contribute to the Extendicare purpose of Helping People Live Better, by leading a high performing team that is dedicated to ensuring all residents receive the care they need.

By demonstrating the attributes of a seasoned and compassionate leader, you will engage employees to achieve the highest standards of care, service and value for our residents.

This role is accountable for the overall leadership, strategic planning, and operational management of the long-term care home while ensuring it maintains compliance with regulatory requirements, policies and organizational standards.

Key Outcomes

• Serve as a strong advocate for resident safety and the ongoing advancement of quality care.
• Develop a high performing management team of highly engaged leaders who model Extendicare's values and provide exceptional care and service
• Foster a positive culture and employee experience, driving an increase in overall employee engagement compared to the previous year.
• Attain high resident and family engagement as measured through Experience Survey Results, by safely caring for each person as we would our own family.
• Manage financial resources and meet/exceed targets.
• Ensure adherence with provincial legislation, organizational standards, policies and procedures.

Key Responsibilities

• Lead - Oversee all operations and expenditures related to funding streams, balancing funding envelopes and ensuring all accountabilities are met with respect to jurisdictional authorities and Extendicare policies/procedures
• Financial stewardship - Ensure home operates in accordance with budget and drives fiscal accountability within all leaders and departments.
• Collaborate - Collaborate with multidisciplinary teams in our communities, regional and support teams to support the health and well-being of residents and team members, because we achieve more together.
• Comply - Ensure all staff and resident safety and care practices adhere to relevant Provincial and Federal Acts and Regulations, including Collective Agreements and Extendicare policies and standards.
• Support - Take a hands-on approach to supporting managers, front-line employees, residents, and families through their day-to-day priorities, building capacity in the team and leading by example.
• Cultivate - Establish a culture which enables managers and employees to perform their best, respect the Resident Bill of Rights/Commitment to Residents and deliver quality care in compliance with policies, procedures and regulatory requirements
• Develop - Deliver an exceptional employee experience which aims to build high performing teams through ongoing focus on talent development, ongoing education and succession planning.
• Improve - Ensuring the success of Quality Improvement Programs and initiatives because we are relentless in our efforts to improve
• Strategy Development - in consultation with the leadership team, develop home level strategies that enhance resident care and support the broader Extendicare goals.
• Customer Service - through employing the customer service mindset, accept and respond to feedback (concerns, recognition or suggestions) from residents, families, vendors and team members with acknowledgement and empathy.
• Values Alignment - Uphold and promote the organization's Mission, Vision and Values and philosophy regarding ethics, morality, and integrity

Required Education, Credentials and Experience

• A university degree in Health, Gerontology, Business, Marketing or Social Services
• LTC Administrator Certification (where applicable)
• Minimum of five (5) years' relevant health management experience including budgeting, operating statement analysis, labour relations and a thorough awareness of applicable legislation governing LTC operations
• Demonstrated ability to lead and engage a sizeable multidisciplinary team, in a unionized environment
• Working understanding of business planning processes and utilization of Key Performance Indicators (KPI) to drive business success and achievement of strategies
• Experience in risk management activities and demonstrated knowledge of continuous quality improvement processes
• Passion to promote a person-centered care philosophy and work with seniors
• Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one.
• Core Competencies (included for posting only)
• Financial Acumen
• Industry/Regulatory Knowledge
• Business Acumen
• Relationship Management
• People Management
• Customer Service
• Change Management
• Attributes of an Effective Leader
• Strategy Development: Understands the organization's strategy and sets priorities to make it happen
• Self-Motivated and Results Driven: Takes ownership and holds themselves and others responsible for delivering high-quality, timely, and cost-effective results
• Collaboration: Inspires
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