At a Glance
- Tasks: Help customers with insurance queries and turn complaints into positive experiences.
- Company: Dynamic contact centre in Liverpool with a focus on growth and development.
- Benefits: 35 days holiday, mental health support, flexible working, and career advancement opportunities.
- Other info: Enjoy a hybrid work model and participate in exciting social events.
- Why this job: Join a vibrant team and make a real impact while developing valuable skills.
- Qualifications: Strong communication skills and a passion for exceptional customer service.
The predicted salary is between 26938 - 28609 £ per year.
Location: Liverpool - Mersey Chambers with Hybrid Working
Salary: £26,938 - £28,609 plus up to £2,000 performance-related bonus
Job Type: Permanent, Full Time
Working hours: Hybrid model with a minimum of 3 days in the office and flexible three rotating shift patterns.
- Early Shift: 08:30am - 05:00pm
- Mid Shift: 09:00am - 05:30pm
- Late Shift: 10:00am - 06:30pm
Overview: Join an exciting inbound contact centre specialising in insurance and help grow your career while developing valuable skills.
What You’ll Be Doing
- Crushing Goals & KPIs: Hit exciting targets and make a real impact on the team’s success. As you grow and improve, your salary may increase.
- Achieving Quality Excellence: Deliver outstanding service, excel in call audits and consistently meet high-quality standards.
- Turning Complaints into Opportunities: Use patience, empathy and problem-solving skills to turn difficult situations into positive customer experiences.
- Handling Policy Queries & Changes: Serve as the expert for customers needing clarity or adjustments to their insurance policies.
- Providing VIP Service: Deliver an exceptional experience to all customers, especially those facing a tough time.
- Being a Brand Ambassador: Represent the brand and its values and create a memorable experience for every interaction.
What We’re Looking For
- Motivation & Drive: Passion for providing exceptional service, tackling challenges head-on and continuously improving.
- Strong Communication Skills: Comfortable on phone and webchat, with the ability to explain things clearly and make customers feel heard.
- Empathy & Patience: Handle tricky situations with grace and always put customers first, especially those needing extra care.
- Goal-Oriented: Thrive on challenges and take pride in meeting targets and achieving personal bests.
- Attention to Detail: Accuracy matters – ensure precise handling of insurance policies.
Benefits
- 35 days holiday (including bank holidays) with additional buy/sell options.
- 24/7 mental health support and free counselling available.
- Career fairs, leadership programs, and learning on the go.
- Flexible benefits, including early access to salary via an internal platform.
- Hybrid working options to support work-life balance and personal needs.
- Recognition awards, social events and more.
Checks & Clearances: All roles are subject to DBS and financial checks. Offers are conditional until satisfactory completion.
Visa Requirements: Applicants must have at least one year remaining on their Graduate or Post-Study Work visa.
Customer Service Representative in Liverpool employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PVH (Tommy Hilfiger/Calvin Klein). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PVH (Tommy Hilfiger/Calvin Klein) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PVH (Tommy Hilfiger/Calvin Klein):Your cover letter is your chance to shine! Tell us why you want to work at PVH (Tommy Hilfiger/Calvin Klein) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PVH (Tommy Hilfiger/Calvin Klein)!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
