At a Glance
- Tasks: Build strong relationships with corporate clients and manage reservations efficiently.
- Company: Join Europcar Mobility Group, a leader in innovative transport solutions.
- Benefits: Enjoy competitive salary, generous holiday, and discounts on car hire and mobile contracts.
- Other info: Hybrid working after training with opportunities for career growth.
- Why this job: Be part of a dynamic team transforming how people move while developing your career.
- Qualifications: Strong communication skills and a knack for customer service are essential.
The predicted salary is between 25000 - 30000 £ per year.
Overview
Europcar Mobility Group is guided by core values aimed at creating a respectful, diverse, and empowering workplace.
We are committed to changing the way people move and supporting our teams to deliver excellent service.
Location
Leicester / Hybrid. Initially full time office-based during training; hybrid working thereafter once training is completed.
Responsibilities
- Establish and maintain a good working relationship with Corporate customers and Europcar rental stations.
- Manage all reservations received via phone, email, and third-party integrated systems.
- Complete any reservation amendments and terminate vehicle rentals as requested by the in-house customer via the reservation system.
- Ensure all SLAs within the contractual agreement are achieved.
- Act as the day-to-day liaison for the customer and Europcar branches to ensure the smooth running of the service.
- Maintain complete security of all Europcar policies and rental rates.
- Carry out other tasks and duties as may reasonably be required.
- Complete all reports within agreed service levels and respond to customer and station emails/queries.
- Demonstrate confidence in dealing with queries over the telephone and meet call service agreements.
- Follow the Company's Policies and Operational Procedures and working instructions applicable to the job.
- Understand Europcar Group's Vision, Mission and Values and maintain a high quality of customer service aligned with the company objectives.
- Ensure all reservations are accepted and managed promptly and accurately, and confirmed by stations daily.
- Escalate system issues or contract discrepancies to the Team Leader/Line Manager at the earliest opportunity.
- Maintain a professional and courteous image in behavior and appearance.
- Be prepared to take on any other reasonable duties as requested by the team leader or line manager.
- Complete any other reasonable duties as requested by your team leader and/or line manager.
- Key skills and attributes
- Excellent administrative skills, strong communication, and attention to detail.
- First-class IT skills with knowledge of Microsoft packages.
- Ability to work independently and as part of a team.
- Results- and customer-service-focused.
- Confidence to interact with all levels of the business.
- Practical, hands-on approach with a willingness to get involved.
- Ability to work overtime when required, including at short notice.
- Work well under pressure and meet deadlines.
- Take responsibility for tasks and duties, individually or as part of a team.
Benefits
- Competitive basic salary
- Initial six weeks of holiday (including bank holidays), increasing with length of service
- Free on-site car parking (subject to availability)
- Pension and life insurance schemes
- Enhanced maternity and adoption leave (subject to service and earning qualifications)
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts*
- Discounted hotel rates through the Accor Group after 12 months of service*
- Cycle2Work
- Free annual eye tests
- Confidential legal and support service through BUPA
- Career progression and development
- *forms part of current non-contractual benefit offering
- #J-18808-Ljbffr
Corporate Support Agent in Leicester employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Support Agent in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PVH (Tommy Hilfiger/Calvin Klein). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PVH (Tommy Hilfiger/Calvin Klein) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Corporate Support Agent in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PVH (Tommy Hilfiger/Calvin Klein):Your cover letter is your chance to shine! Tell us why you want to work at PVH (Tommy Hilfiger/Calvin Klein) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PVH (Tommy Hilfiger/Calvin Klein)!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
