Claims Technical Lead - Complex Bodily Injury
Location: Leicester, London, or Bexhill (all hybrid) | Position: Full Time
We are seeking a Claims Technical Lead to support the ongoing development of our Motor Bodily Injury function. This role will strengthen the technical capability of claims teams, drive high‑quality outcomes for customers and business, and enable mentoring of high-value bodily injury handlers.
Key Responsibilities
- Collaborate with the Head of Large Loss to define and implement the technical strategy for managing claims up to £250k
- Lead the design and implementation of a structured development pathway that enhances the technical capability, confidence and progression of high‑value injury handlers
- Provide technical coaching and guidance to colleagues, building confidence and capability in handling complex bodily injury claims – serving as the primary technical referral point for senior handlers
- Work closely with frontline colleagues and leaders to drive improvements in assessment, management and resolution of high‑value cases, identify opportunities to improve efficiency, reduce indemnity spend and strengthen decision‑making using insights from audits and market developments
- Monitor and interpret changes across the bodily injury landscape (CPR, JCG, Consumer Duty, MOJ, OIC, Intermediate Track) ensuring teams understand and adapt to emerging requirements
- Help shape technical standards, quality controls and governance frameworks to keep bodily injury handling compliant, consistent and commercially strong
- Travel to sites to deliver and facilitate training sessions for colleagues (required)
Qualifications
- Significant experience in handling high‑value motor bodily injury claims, ideally up to £500k
- Excellent knowledge of indemnity principles, insurance contract, RTA, MIB Articles of Association (including Article 75), BI legislation, protocols and frameworks (CPR, JCG, Consumer Duty, MOJ, OIC and Intermediate Track)
- Experience coaching and/or mentoring colleagues with a proven ability to lift capability across the team, reviewing high‑value files and providing feedback that is both supportive and development focused
- Strong complaints handling knowledge and experience with the ability to resolve issues effectively and in line with regulatory expectations
Benefits
- Competitive salary and £5,000 car allowance
- Flexible working – hybrid approach
- Competitive bonus scheme – all colleagues eligible for annual 4Cs performance bonus
- Physical wellbeing – as a Band 4 colleague, Hastings pays for private medical coverage
EEO Statement
As a Disability Confident employer, we are committed to ensuring our recruitment processes are fully inclusive.
Regrettably we are unable to offer sponsorship for this role.
Claims Technical Lead - Complex Bodily Injury in Leicester employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
