At a Glance
- Tasks: Provide top-notch IT support and troubleshoot issues for internal and customer-facing applications.
- Company: Join a dynamic team at a leading organisation in Leeds with a collaborative culture.
- Benefits: Enjoy competitive salary, flexible working, wellness initiatives, and professional development opportunities.
- Other info: Be part of a supportive community with regular team events and career growth potential.
- Why this job: Make a real impact by enhancing user experiences and driving tech improvements.
- Qualifications: Experience in IT support and strong problem-solving skills are essential.
IT Support Engineer
Location: Thorpe Park, Leeds (hybrid schedule – 3–4 days per week in the office). Salary: Circa £35K per annum (DOE). Contract type: Permanent. Working hours: rotating shift pattern (07:00‑15:30, 08:00‑16:30 & 09:00‑17:30). The role may include participation in an out‑of‑hours rota and on‑call periods with additional compensation.
Key Responsibilities
- Provide first‑ and second‑line support for a range of internal and customer‑facing business applications.
- Diagnose and resolve application, hardware and system issues, escalating where appropriate.
- Monitor application performance, availability and security to ensure a seamless user experience.
- Work closely with internal IT teams, developers and third‑party suppliers to resolve incidents and drive improvements.
- Create and maintain technical documentation, support processes and knowledge‑base articles.
- Deliver user training and provide guidance to colleagues across the business.
- Support software upgrades, application deployments and system enhancements.
- Participate in incident management activities, ensuring service levels and key performance indicators are achieved.
- Identify opportunities to improve processes, efficiencies and user experiences.
- Contribute to projects involving new applications, integrations and technology enhancements.
- Build strong relationships with teams across Customer Services, Operations, Purchasing and Pharmacy, helping to foster a positive, collaborative culture.
Required Qualifications
- Proven experience in application support, IT support or service desk environments.
- Demonstrable experience supporting business‑critical applications within a complex organisation.
- Strong troubleshooting and problem‑solving skills across software, systems and networking issues.
- Experience with ticketing platforms such as ServiceNow, Jira or similar.
- Ability to analyse application logs using tools such as ELK/Kibana, New Relic or equivalent.
- Strong communication skills, able to explain technical concepts to non‑technical audiences.
Benefits
- Competitive contributory pension scheme
- Enhanced occupational sick pay
- Long‑service recognition awards and referral bonuses
- Fully funded professional registration fees (e.g., GPhC, NMC, CIPD)
- Cycle‑to‑Work and Green Car schemes (subject to eligibility)
- Enhanced maternity and paternity pay
- Flexible hybrid working to support a healthy work‑life balance
- Access to private healthcare at preferential rates through Aviva
- Employee Assistance Programme and dedicated mental‑health support
- Discounted gym memberships via Blue Light Card and other employee benefits
- Ongoing wellness initiatives and awareness campaigns
- Strong commitment to continuous professional development (CPD), training, mentoring and career progression opportunities
- 25 days’ annual leave, increasing with length of service; buy‑and‑sell holiday scheme for added flexibility
- Exclusive retail and leisure discounts (e.g., The Springs, Leeds)
- 25% discount on health and beauty products and Pharmacy2U Private Online Doctor services
Culture & Community
A collaborative, supportive and inclusive working environment with regular team socials and company events throughout the year.
IT Support Engineer in Leeds employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Leeds
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what PVH (Tommy Hilfiger/Calvin Klein) values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges PVH (Tommy Hilfiger/Calvin Klein) might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to PVH (Tommy Hilfiger/Calvin Klein)
Let's not forget to apply directly through the PVH (Tommy Hilfiger/Calvin Klein) website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at PVH (Tommy Hilfiger/Calvin Klein).
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at PVH (Tommy Hilfiger/Calvin Klein). Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
