At a Glance
- Tasks: Support and enhance IT service management processes using cutting-edge tools and practices.
- Company: Join UKAEA, a leader in fusion energy and innovative technology.
- Benefits: Competitive salary, generous leave, flexible working, and a strong pension scheme.
- Other info: Dynamic work environment with opportunities for growth and collaboration.
- Why this job: Make a real impact on the future of clean energy while developing your IT skills.
- Qualifications: HND in IT or related field, ITIL certification, and experience with ITSM tools.
About us
Fusion, the process that powers the sun and stars, is one of the most promising options for generating the cleaner, carbon-free energy that our world badly needs. UKAEA leads the way in realizing fusion energy, partnering with industry and research organisations to achieve ground-breaking advancements. Our goal is to bring fusion electricity to the grid by developing the power stations of tomorrow and the skilled workforce to deliver them.
About the job
The IT Service Management Analyst is part of the IT Service Management (ITSM) Group within the Enterprise Infrastructure Solutions (EIS) Unit. The ITSM Group is responsible for the end-to-end delivery, development, optimisation, and continual improvement of IT services across UKAEA, using industry best practices such as ITIL® alongside modern IT service management tools to deliver consistent, efficient, and agile services. In this role, you will report to the IT Service Management Specialist and support the development, design, configuration, operation, and continuous improvement of ITSM processes, systems, and practices across UKAEA. You will play a key role in enhancing service delivery, improving performance reporting, and driving continual improvement activities, ensuring IT services deliver maximum value and effectively support UKAEA's scientific and business objectives. You will interface with divisions across the organisation in the understanding and development of their ITSM offerings.
What You'll be Doing
- Configure, maintain, and support ITSM tools and solutions (Ivanti), ensuring they support the effective adoption of ITSM practices across UKAEA.
- Assist in the design and development of ITSM processes and systems for IT and non‑IT stakeholders, including opportunities to extend ITSM capabilities into wider business areas.
- Work with resolver teams to identify and implement process improvements, automation, and system integrations to improve service quality and efficiency.
- Support the alignment of ITSM activities with wider IT and business objectives, working collaboratively with the ITSM team and key stakeholders.
- Configure and tailor ITSM tools to meet project and organisational requirements, working with project managers and vendors to support delivery and adherence to service level agreements.
- Maintain effective working relationships with ITSM tool vendors and service providers to optimise value and service outcomes.
- Produce and maintain performance reports, dashboards, and analytics to track service performance, identify trends, and support informed decision‑making.
- Act as a liaison between IT teams and business areas to capture ITSM requirements and ensure services align with operational needs.
- Maintain accurate and up‑to‑date documentation for ITSM processes, procedures, configurations, and the knowledge base to support self‑service and issue resolution.
- Contribute to the continuous improvement of the ITSM tooling and process landscape by implementing agreed enhancements.
- Keep up to date with developments in ITSM practices, tools, and technologies, identifying opportunities to improve service delivery and efficiency.
What You'll Bring
- HND (or equivalent experience) in IT Operations, a STEM discipline or a related field.
- ITIL® v4 (or v3) Foundation certification or higher.
- Practical experience supporting IT Service Management processes and ITSM tooling.
- Experience configuring, supporting or administering enterprise IT systems, with an understanding of Identity and Access Management technologies such as Active Directory and Microsoft Entra ID.
- Experience producing service reporting and performance analysis using tools such as Excel, Power BI or Tableau would be advantageous.
- Knowledge of IT service delivery, project lifecycles and ITSM controls would be beneficial.
Please be aware that this role is subject to achieving a UK Security Vetting (UKSV) (must have resided in the UK for the last 5 years) including The Disclosure & Barring Service (DBS) checks for criminal convictions and possibly a search of open-source data.
UKAEA is an onsite organisation, and this role requires regular onsite presence (usually between 3-5 days in any given week) in line with business needs. We actively support flexible working arrangements where this is compatible with the role.
This role is advertised at Culham, but we are open to considering candidates based at other UKAEA locations.
Benefits
- A salary of £43,702 inclusive of a £3300 specialist allowance
- Up to 7% corporate performance bonus
- Final salary defined benefits pension scheme with an equivalent of 21.5% employer pension contribution
- 25 days annual leave, 2.5 privilege days and 8 Bank Holidays
- 3 days of site closure over Christmas break
- Flexible working options plus family-friendly leave provisions
Our commitment to ED&I
UKAEA's mission is clean energy for all, and we welcome talented people from all backgro
IT Service Management Analyst employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
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We think you need these skills to ace IT Service Management Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at PVH (Tommy Hilfiger/Calvin Klein).
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How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
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Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
