At a Glance
- Tasks: Lead IT operations, manage infrastructure, and deliver innovative tech solutions.
- Company: Join the Department of Education in a dynamic academic environment.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Evening and weekend work may be required; excellent career development opportunities.
- Why this job: Make a real impact on IT services that support students and staff.
- Qualifications: Degree level education and experience in customer-focused IT services.
The predicted salary is between 47779 - 47779 £ per year.
The Department of Education has an exciting opportunity to appoint an IT and Infrastructure Manager to lead a varied portfolio of responsibilities, including technical support, network and server management, IT security and compliance, data management, project delivery, infrastructure oversight and continuous improvement initiatives. The postholder will play a key role in ensuring the efficiency and quality of IT provision so that staff and students benefit from reliable, effective, and forward-looking IT and operational support in a busy academic environment.
You will provide high-quality technical leadership and user support, and have experience of designing and implementing IT policies, solutions, and improvements. The role also includes responsibility for infrastructure including aspects of building operations and facilities management, supplier relationships, emergency response coordination, line management of support staff and contribution to the planning and delivery of service improvements.
Using your excellent problem-solving skills and technical knowledge, you will be able to diagnose complex issues, implement effective solutions, and deliver excellent customer service. You should have experience of delivering customer-focused IT services and leading or mentoring a small team. You will also be educated to degree level or equivalent and have strong oral and written communication skills with the ability to work with stakeholders and staff at all levels. Experience of working within higher education, providing IT support for research projects and leasing and managing multiple companies and departments would be advantageous.
Hybrid working is available, with a minimum of three days per week on site depending on operational needs. When first appointed, the successful candidate will be expected to work full time on site while becoming established in the role. Some evening and weekend working will also be required on a rota basis to support the teaching needs of the department.
Responsibilities:- Lead and manage IT and infrastructure operations, including technical support, network and server management, IT security and compliance, and data management.
- Deliver projects and continuous improvement initiatives, and contribute to service planning and delivery.
- Oversee infrastructure including building operations and facilities management; manage supplier relationships; coordinate emergency response.
- Provide line management and development for support staff; mentor a small team; ensure high-quality customer service.
- Collaborate with stakeholders and staff at all levels; design and implement IT policies and solutions.
- Travel or on-site presence as required by operational needs and teaching requirements.
- Degree or equivalent level of higher education; strong written and verbal communication skills.
- Experience delivering customer-focused IT services; ability to diagnose complex issues and implement effective solutions.
- Experience in higher education IT support, research project support, and collaboration across multiple departments or companies (advantageous).
- Experience of leading or mentoring a small team and managing supplier relationships.
- Hybrid work arrangement available; willing to work on-site as required and support teaching needs on evenings/weekends on a rota basis.
Salary: £39,424 to £47,779 per annum (Grade 7). Note: Some evening and weekend work may be required on a rota basis to support teaching needs.
IT & Infrastructure Manager employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT & Infrastructure Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what PVH (Tommy Hilfiger/Calvin Klein) values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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We think you need these skills to ace IT & Infrastructure Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at PVH (Tommy Hilfiger/Calvin Klein).
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at PVH (Tommy Hilfiger/Calvin Klein). Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
