At a Glance
- Tasks: Create magical experiences for guests through storytelling and exceptional service.
- Company: Join the iconic Harrods team in a vibrant, immersive restaurant environment.
- Benefits: Earn up to £19 p/h, enjoy 30 days' leave, and access exclusive discounts.
- Other info: Great career growth opportunities across various industries within Harrods.
- Why this job: Be the first point of magic for customers and shape unforgettable moments.
- Qualifications: Experience in premium customer service and a passion for hospitality.
The predicted salary is between 30000 - 32450 £ per year.
Our hospitality team are now looking for an Immersive Experience Restaurant Host to create a warm, theatrical and memorable welcome, guiding customers through a story-led hospitality experience from arrival to departure. This role sits within an immersive, brand-led restaurant environment, where hospitality, theatre and customer connection come together to create moments of surprise and delight.
As an Immersive Experience Restaurant Host, you will be the first moment of magic for our customers, helping to set the tone for a seamless, joyful and unmistakably Harrods experience. This is a Fixed Term Contract for 12 months.
About the Role
As an Immersive Experience Restaurant Host, you will be responsible for owning the customer journey, creating a confident welcome and ensuring every guest is guided through the experience with warmth, clarity and care. You will support the smooth running of service by managing bookings, walk-ins, queues and guest flow, while working closely with front-of-house, dining, retail and kitchen teams to deliver a consistent, high-energy experience.
- Guide customers through each stage of their visit, managing flow, queues and expectations with clarity and control.
- Bring the experience to life through storytelling, strong product awareness and small, meaningful touches that create emotional connection.
About You
You will be confident, energetic and passionate about delivering exceptional customer experiences in a premium environment. You will have a natural ability to engage people, using your personality, presence and communication skills to create moments that feel joyful, personal and memorable.
- Have experience within a premium customer-facing environment, ideally in a hospitality or luxury retail setting.
- Have a proactive, collaborative and solutions-focused approach, with the ability to adapt to changing service needs.
- Be highly organised and calm under pressure, able to manage changing priorities while keeping service smooth and customers reassured.
- Be commercially aware, understanding how customer flow, pace and experience work together to support both service excellence and performance.
About Us
Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
In return you'll receive:
- Competitive salary package of up to £19 p/h (this is made up of a generous base salary plus service charge).
- Great learning and development opportunities. Across our 27 outlets, there is a vast pool of knowledge to gain experience and grow expertise.
- Great career opportunities in multiple locations around the UK and going international.
- This role offers the opportunity to build your expertise in numerous different industries and grow an exciting career within Harrods.
- Access to a staff Canteen.
- Up to 30 days' annual leave (including Bank holidays) + your birthday off.
- Up to 33% Harrods discount.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. What makes you unique makes us exceptional. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive.
Immersive Experience Restaurant Host employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Immersive Experience Restaurant Host
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Immersive Experience Restaurant Host
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at PVH (Tommy Hilfiger/Calvin Klein). During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
