At a Glance
- Tasks: Elevate member experiences and engage with club members daily.
- Company: Join Europe's leading premium health and wellness group.
- Benefits: Free club membership, discounts, and career advancement opportunities.
- Other info: Dynamic team culture focused on belonging and personal growth.
- Why this job: Be the heartbeat of the club and create memorable experiences.
- Qualifications: GCSEs in Maths and English, strong communication, and problem-solving skills.
The predicted salary is between 25000 - 30000 £ per year.
Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business and we are on the lookout for a passionate Club Concierge to join our team!
As a Club Concierge, you are the face and heartbeat of the club floor. Your role is to elevate the member experience every day by engaging with members, resolving issues quickly and confidently, and driving participation in all aspects of club life. You'll bring the David Lloyd Clubs experience to life through exceptional service, proactive communication, and genuine care for every member interaction.
You will bring the DL Clubs ethos to life through warm, proactive, and solution-focused member engagement. Ensure every member leaves the club feeling valued and supported. You will also spend your time on the floor connecting with members: answering questions, resolving concerns, and building strong relationships that enhance satisfaction and loyalty.
Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.
Responsibilities:
- Be the face and heartbeat of the club floor, elevating the member experience daily.
- Engage with members, resolve issues quickly and confidently, and drive participation in club life.
- Provide warm, proactive, and solution-focused engagement to foster satisfaction and loyalty.
- Spend time on the floor connecting with members, answering questions, resolving concerns, and building strong relationships.
About you / Qualifications:
- GCSEs (or equivalent) in Maths and English.
- Strong organisational and multitasking abilities.
- Comfortable using data systems and digital tools.
- Confident communicator with a natural ability to connect with others.
- Passionate about hospitality, service, and creating memorable experiences.
- Active listener and effective problem-solver.
- A collaborative team player who brings energy, positivity, and initiative.
Benefits:
- Free Club Membership for you and your family.
- 50% Discount on food and drinks.
- Discounts on Swimming, Tennis Lessons, and Personal Training.
- Opportunities for Career Advancement through internal training and development.
- Wagestream App: Get paid on demand.
- Access to our Benefits Suite.
Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!
Club Concierge in Hounslow employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Club Concierge in Hounslow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like PVH (Tommy Hilfiger/Calvin Klein). It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to PVH (Tommy Hilfiger/Calvin Klein)
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We think you need these skills to ace Club Concierge in Hounslow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about PVH (Tommy Hilfiger/Calvin Klein) and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
