At a Glance
- Tasks: Lead the Customer Data Platform to enhance customer journeys and support marketing strategies.
- Company: Join Sky, a leading media and entertainment company with innovative digital platforms.
- Benefits: Enjoy free Sky TV, private healthcare, and a generous pension package.
- Other info: Flexible hybrid working with a vibrant office environment and excellent career growth opportunities.
- Why this job: Be at the forefront of media technology and make a real impact on customer experiences.
- Qualifications: Experience with CDP technologies and a passion for media and technology.
The predicted salary is between 60000 - 75000 £ per year.
Team Overview
Group Digital Product is the team behind many of Sky's digital and streaming platforms.
We develop and support technologies for Sky globally, ensuring that engaging large, diverse audiences with premium entertainment is possible regardless of device, time, or location.
The NOW/WOW Marketing Technology team delivers capability that enables us to attract and engage customers and measure the effectiveness of our journeys and marketing spend.
What you'll do
- Work closely with teams across Europe, including Sales/Marketing, Global Streaming Product/Technology, and Global Data, as a key subject‑matter expert for the NOW/WOW Customer Data Platform.
- Collaborate with the Senior Product Manager to support usage and adoption of our customer data platform, providing recommendations and tips to users.
- Support the discovery and requirements gathering of CDP use cases, covering enhancements of current journeys and new initiatives in collaboration with Product.
- Act as a bridge between CDP users and the local vendor engagement team to continue building a tool that supports first‑class customer experiences.
- Be a key player in supporting business strategy with the use of CDP, covering areas from compliance to paid‑media activation.
- Lead local audience clinics for audiences used within campaigns across paid media, CRM, and other CDP‑dependent segmentation journeys.
- Monitor the status of CDP capability and integrations with upstream and downstream systems, supporting connectivity to local publishers and DSPs.
- Own the implementation of marketing tags across the web estate.
What you'll bring
- A passion for media and technology and a proven track record of developing products in a fast‑paced and inclusive environment.
- Experience working with CDP technologies such as m Particle and Adobe to enable business growth.
- Experience in an environment where personalization of customer journeys was at the forefront of your work.
- Demonstrable experience building effective and trusted relationships with stakeholders.
- A highly collaborative style, able to thrive in a team that operates in a matrix structure and fast‑paced organisations.
- Hands‑on experience with CEP technologies such as Braze is a plus.
Benefits and perks
- Free Sky TV or NOW package, including Sky Sports and Sky Cinema.
- Pension package with up to 9% employer contribution.
- Private healthcare with mental‑health support.
- Aviva Digital GP and dental insurance.
- Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect.
- Sharesave and Tech schemes.
- A range of Sky VIP rewards and experiences.
- How you'll work
We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are two days in the office per week.
Your office base
Our Sky Group HQ is equipped with state‑of‑the‑art technology and workspaces.
It offers 13 subsidised restaurants and cafes, a gym, a cinema, a car‑wash, and a beauty salon.
Our Osterley Campus is a ten‑minute walk from Syon Lane train station, with free shuttle buses from Osterley, Gunnersbury, and Ealing Broadway stations and free onsite parking for cars, motorbikes, and bicycles.
Who we are
We're Sky, a leading media and entertainment company that connects millions with entertainment, sports, news, and arts through innovative products and services.
Equal opportunity employer
We're an equal opportunity employer and value diversity at our company.
We're a Disability Confident accredited employer and welcome and encourage applications from all candidates.
We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate.
Please flag any adjustments you need as early as you can.
Criminal record check
Just so you know: if your application is successful, we'll ask you to complete a criminal record check.
Depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
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