ABOUT THE ROLE
As a Team Leader within one of our Waitrose shops, you'll help our difference be felt by our customers on every visit, providing the Partner‑led service and passion for food that our competitors can’t compete with.Your drive to go the extra mile to help both customers and Partners will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. All the while helping to maximise sales and profit.
In addition to your contractual pay, any time worked between 22:00‑06:00 will attract Night Premium at a rate of £3.75 per hour. This also applies to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Key Responsibilities
- Supporting the shop's management team with managerial tasks and work with all other areas of the shop to meet customer demand.
- Ensuring Partners are operating in a safe and legal manner.
- Fulfilling online customer orders ready for our drivers to deliver their shopping directly to their doors.
- Stock replenishment – ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
- Working with the wider shop team to support when needed including checkout support, managing Click & Collect orders, fulfilling on‑demand customer orders and more.
- Being proactive in helping to drive the commercial performance for the shop, offering ideas for continuous improvement to the operation.
- Reducing wastage by following product due diligence and markdowns to those reaching their sell‑by dates.
- Maintaining a safe and tidy working environment with general shop‑keeping tasks.
Qualifications and Experience
- Good people and leadership skills.
- Good understanding of retail and how to maximise commercial success.
- Experience of working in a customer‑facing role.
- Good stakeholder management skills when working with third parties and the wider partnership.
- Must be 18 years old or over.
Desirable Skills/Experience
- Duty Manager Training (Internal Partners only).
Job Details
Closing Date: July 22, 2026
Pay: £14.58 per hour
Contract Type: Permanent
Hours of Work: 22.5 hours per week, 2‑week rotation – WK1 Sunday, Monday and Friday; WK2 Monday, Thursday and Saturday. Hours between 06:00 and 22:30.
Job Level: Partnership Level 10
Location: Horley (Waitrose & Partners), 26 Victoria Road, Horley, Surrey, RH6 7PZ
#J-18808-LjbffrSupermarket Assistant, Team Leader in Horley employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
