At a Glance
- Tasks: Assist customers with property repairs via phone, email, and in person.
- Company: Rugby Borough Council, committed to community and colleague growth.
- Benefits: 35 days leave, generous pension, flexi time, and learning opportunities.
- Other info: Enjoy a supportive environment with great career development prospects.
- Why this job: Be a front-line ambassador and make a real difference in the community.
- Qualifications: Experience in social housing repairs and excellent communication skills.
The predicted salary is between 25989 - 28142 £ per year.
Role: Customer Service and Resources Administrator | Salary: £25,989 to £28,142 - Pay award pending | Full Time - 37 hours a week
Rugby Borough Council is dedicated to community and colleague growth, with a focus on wellbeing and personal development.
The role is office-based and part of the Property Repairs Service.
Responsibilities
- Respond to and deal with customers over the phone, by email and in person; administer repairs to properties.
- Log repair tickets, schedule resources and liaise with Officers, Operatives and Contractors to deliver an effective and efficient service.
Note: This role is office-based five days a week.
About you / Qualifications
- Experience of working within social housing repairs and maintenance or a related sector; preferably with Gas and Electric experience.
- Experience dealing with customers face to face, on the phone and by email; able to work under pressure with a high level of attention to detail while maintaining pace.
- Front-line ambassador for the Property Repairs Service; strong problem-solving skills; able to work with minimal supervision and know when to seek support from the wider team to ensure first-time right outcomes.
- Good MS Office skills and a high level of accuracy with data and information.
Experience with other IT systems such as Technology Forge and dynamic scheduling tools is an advantage.
- Professionally presented, articulate, proactive, organized, adaptable and customer-focused.
Skills and experience
- Excellent communication and interpersonal skills for customer interaction across multiple channels.
- Ability to work under pressure and manage competing tasks with attention to detail.
- Ability to operate with minimal supervision and collaborate with a wider team to resolve issues.
Benefits
- 35 days leave (including 8 Bank Holidays and 3 extra days typically applied at Christmas).
- Generous Local Government Pension Scheme.
- Flexi time scheme.
- Annual leave purchase scheme.
- Subsidised parking.
- Structured Induction Programme.
- Learning and Development opportunities including Future Leaders programmes.
- Payment of a professional subscription for approved professionals.
- Family Friendly Policies.
- Independent Support for health and wellbeing.
- Generous compassionate leave.
- Extra Benefits including Retail Discounts, Cycle to Work scheme and more.
- #J-18808-Ljbffr
Customer Service and Resources Administrator in Holyhead employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
