At a Glance
- Tasks: Lead the IT Support team, manage support tickets, and drive internal improvement projects.
- Company: Join Focusrite, a global leader in music technology and audio solutions.
- Benefits: Enjoy competitive salary, private healthcare, pension, and free lunches at HQ.
- Other info: Dynamic role with opportunities for personal development and career growth.
- Why this job: Make a real impact in a creative environment while supporting music professionals worldwide.
- Qualifications: Experience with Microsoft Office 365, ticket management, and scripting skills required.
The predicted salary is between 40000 - 45000 £ per year.
Term: Full-time, 12 month contract
Location: High Wycombe
Salary: £35000-£45000 pa + benefits
We are looking to hire an IT Support Team Lead to join the Infrastructure and Support team working out of our High Wycombe office, supporting the wider Focusrite Group of brands: Novation, Focusrite, Martin Audio, Linea Research, TiMax, ADAM Audio, Sonnox and Sequential. This contract role will start in September 2026 and is expected to last for 12 months.
You will be responding to support tickets and working on internal improvement projects to help deliver an amazing user experience to your internal customers, facilitating the automation of internal processes and working to tight SLAs. The role will require you to support our users across a range of technologies and debug complex integration issues while making sure that you keep our environment available & secure. You will be a self-starter with a passion for learning, a keen eye for detail with excellent time management skills, thus having the ability to manage multiple support tickets and project tasks at any one time. As part of the wider global Infrastructure and Support team you will also help drive the technological choices of the business.
Essential experience:- Professional experience with Microsoft Office 365 Administration
- Line Management Triage, Prioritisation and ticket queue management
- Jira and Confluence administration
- PowerShell or Graph API scripting
- SaaS admin (e.g Zoom, Miro or similar tools)
- Configuring and Supporting Single Sign-On SSO (SAML/SCIM) with Entra ID
- Azure / Entra ID cloud services
- SharePoint Administration
- Jira / Confluence administration
- PowerShell scripting
- Printer Troubleshooting
- MDM Platforms (Apple Business Manager, Intune, JAMF)
- Android and iOS device support
- Secure email gateways
- ITIL-based Service Management
- Networking fundamentals (TCP/IP, DNS, DHCP)
- Configuring or Supporting Single Sign-On SSO
- Professional use of CoPilot and AI tools
- Full UK Driving Licence
About Us
Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, its solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity - 'we make music easy to make'.
Benefits include company pension, life insurance, private healthcare, employee purchase scheme, company music events, free lunch in the canteen at Focusrite HQ. We arrange company training sessions and encourage personal development.
IT Team Lead - Maternity Cover in High Wycombe employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
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Some tips for your application 🫡
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How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Brush Up on Your Technical Skills
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