Administrator in Hempstead

Annual salary: up to £28,186.33

Location: Gillingham

Contract: Full time, 15 month FTC

Hours: 42.5 hours per week, Monday - Friday

About Us

Mears Group is one of the UK's leading providers of repairs, maintenance, and regeneration services. We deliver high quality housing and facilities solutions to both public and private sector clients. We are committed to excellent customer service, keeping our promises, creating a great place to work, and tackling the issues that matter most to people and communities.

About The Role

We are looking for a motivated and organised Administrator to join our dedicated team in Gillingham. The role supports the operational team, ensuring smooth administration, accurate records, and excellent service delivery to residents, clients and colleagues.

Key Responsibilities and Criteria

• Provide administrative support to the operational team and partnering manager
• Engage with colleagues, residents and external stakeholders professionally via phone and email
• Raise and process orders, ensuring correct certification for each property
• Maintain accurate paperwork, ensuring jobs are coded correctly and records are up to date
• Produce reports for management, including profit percentages and performance updates
• Build effective working relationships with supervisors, housing teams and contractors to ensure efficient service delivery
• Support the team with scheduling, record keeping and general administration
• Strong organisational and administrative skills
• Confident communicator with excellent written and verbal skills

Benefits

• 25 days annual leave plus bank holidays
• Leading pension scheme
• Annual Mears Fun Day, organised as a massive thank you from the executive team for all the hard work
• Volunteering leave - paid volunteering in the community to support our social value commitment
• Staff perks with Mears Rewards - discounts up to 10% on groceries, holidays, eye test vouchers, share save scheme and more
• Family friendly policies

All our roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant background, identity and security checks before commencement of employment.

Equal Opportunity and Inclusive Hiring

At Mears Group we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS). We hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. These questions are optional and will not impact your ability to apply. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds.