At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage repair requests.
- Company: Join Mears, a company dedicated to excellent service in Rainham, London.
- Benefits: Permanent role with a stable schedule and opportunities for growth.
- Other info: Office-based role with a supportive team environment.
- Why this job: Make a real difference by guiding a team and ensuring customer satisfaction.
- Qualifications: Experience in people management and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Mears is seeking a proactive Helpdesk Team Leader to guide a team of Helpdesk Operators in Rainham, London.
You will drive excellent customer service, ensure repairs are logged and prioritised, and help the team meet SLAs.
The ideal candidate will be an experienced people manager with strong customer service skills, the ability to prioritise a busy workload, and confidence handling escalations and complaints.
This is a permanent, full‑time, office based role with hours 8:00am–5:00pm.
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Helpdesk Team Leader: Drive Repairs, SLA Success employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
