At a Glance
- Tasks: Lead a team of technical support specialists and shape the future of our support function.
- Company: Join DeepL, a leader in translation technology with a focus on innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on collaboration and innovation.
- Why this job: Make a real impact by improving customer outcomes and scaling support processes.
- Qualifications: Proven experience in technical support and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
DeepL is recruiting a Senior Manager, Technical Support Engineering to shape the future of our support function. You will lead a team of technical support specialists, establish a new engineering function, and partner with Engineering, Product, and GTM to improve customer outcomes. This high-impact role requires deep technical judgment, cross-functional collaboration, and a proven ability to scale teams and processes as we grow.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
We think you need these skills to ace Head of Technical Support Engineering - Scale & Impact
Technical Support Engineering
Team Leadership
Cross-Functional Collaboration
Customer Outcomes Improvement
Technical Judgment
Process Scaling
Engineering Function Establishment
