At a Glance
- Tasks: Lead a passionate Concierge team to create unforgettable guest experiences in London.
- Company: Join 1 Hotel Mayfair, a luxury hotel committed to exceptional service and sustainability.
- Benefits: Shape the guest experience and build meaningful relationships in a vibrant city.
- Other info: Be part of a diverse, inclusive culture that values community and the planet.
- Why this job: If you love London and hospitality, this is your chance to shine!
- Qualifications: Experience in luxury hospitality and a passion for personalised service.
The predicted salary is between 30000 - 40000 £ per year.
Grow with us…
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way.
But we can't do it alone.
That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
At 1 Hotel Mayfair, we believe that exceptional hospitality begins with genuine human connection.
As our Head Concierge, you will lead a passionate team dedicated to creating unforgettable, personalised experiences that reflect the spirit of London and the values of our brand.
More than simply providing directions or making reservations, you'll be a trusted local expert, storyteller and host, connecting every guest with the city's most authentic neighbourhoods, hidden gems, world‑class dining, cultural experiences and bespoke services.
Whether arranging an exclusive experience or anticipating a guest's needs before they ask, you'll ensure every interaction is thoughtful, seamless and memorable.
What You'll Do
- Lead, inspire and develop a high-performing Concierge team, fostering a culture of warmth, curiosity and exceptional service.
- Provide day‑to‑day leadership for the Concierge, Doorman and Porter teams, ensuring seamless arrivals, departures, luggage handling and guest assistance while maintaining the highest standards of presentation and service.
- Set the standard for personalised guest experiences, ensuring every recommendation is tailored to individual preferences, interests and occasions.
- Build and maintain outstanding relationships with London's finest restaurants, cultural institutions, retailers, entertainment venues, wellness partners and luxury service providers.
- Share your extensive local knowledge with both guests and colleagues, continuously expanding the team's understanding of London's evolving hospitality and cultural landscape.
- Oversee all concierge operations, ensuring efficiency, accuracy and consistently exceptional service delivery.
- Collaborate closely with Front Office, Guest Relations, Housekeeping, Food & Beverage and other departments to create seamless, end‑to‑end guest journeys.
- Anticipate guest needs, resolve challenges with confidence and discretion, and transform special occasions into lasting memories.
- Ensure consistently exceptional service standards across all guest touchpoints, empowering your team to deliver intuitive, personalised experiences while continually seeking opportunities to enhance the guest journey.
- What We’re Looking For
- Significant experience in luxury hospitality, with previous leadership experience within Concierge.
- An active Les Clefs d’Or member.
- An intimate, up‑to‑date knowledge of London, from iconic landmarks to neighbourhood favourites, emerging restaurants, exclusive events and hidden local treasures.
- A genuine passion for creating highly personalised recommendations and curating bespoke itineraries that exceed guest expectations.
- Proven experience leading, coaching and developing Concierge, Doorman and Porter teams to deliver exceptional guest service.
- Exceptional communication and relationship‑building skills with guests, colleagues and external partners.
- Calm under pressure, highly organised and able to manage multiple priorities in a fast‑paced luxury environment.
- A proactive mindset with meticulous attention to detail and a commitment to delivering intuitive, heartfelt service.
Why Join 1 Hotel Mayfair?
This is an opportunity to shape the guest experience at one of London's most distinctive luxury hotels.
You'll lead a talented Concierge team, build meaningful relationships across one of the world's most exciting cities and create moments that guests will remember long after they've checked out.
If you know London inside and out, love sharing its stories and thrive on leading a team that delivers exceptional, personalised service, we'd love to hear from you.
About us…
As a mission‑driven company, our purpose is our true north, and our compass guides the way.
The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like‑minded travelers and takes care of the planet we live in.
Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Starwood Hotels is an Equal Opportunity Employer.
We believe in a diverse, sustainable workforce with an empowered, inclusive culture.
We are committed to non‑discrimination on any protected basis covered under applicable law.
If you require any special accommodations, please visit People Operations.
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Head Concierge employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head Concierge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like PVH (Tommy Hilfiger/Calvin Klein). It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to PVH (Tommy Hilfiger/Calvin Klein)
Don't be shy about reaching out to PVH (Tommy Hilfiger/Calvin Klein) directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Concierge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about PVH (Tommy Hilfiger/Calvin Klein) and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
