At a Glance
- Tasks: Visit client sites, restock and clean vending/coffee machines while providing excellent customer service.
- Company: Join Selecta, Europe's leading provider of self-serve coffee and convenience food.
- Benefits: Enjoy 25 days holiday, life assurance, competitive pay, and training opportunities.
- Other info: Flexible shifts, career development, and a supportive team environment await you.
- Why this job: Be a friendly face for clients and ensure top-notch service in a dynamic role.
- Qualifications: Strong communication skills and a commitment to customer care are essential.
The predicted salary is between 37338 - 41600 £ per year.
Overview
Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services.
We are hiring a Service Operator to join our team and ensure a high level of customer service, providing full and hygienically clean machines prepared to deliver maximum sales across the operational base.
This is a mobile role visiting multiple client sites daily and restocking/cleaning either our coffee or vending machines, while being a friendly point of contact on site for clients during visits.
Responsibilities
- Visit multiple client sites daily, restock/clean vending and coffee machines, and ensure machines operate to company guidelines.
- Perform stock and cash controls across machines and company vans.
- Fix occasional faults on machines (e. g., cup jams, blocked mixing bowls) and report faults to the Service Desk.
- Report accidents, unfit foods and customer complaints to the Area Manager or the Service Desk on the same day the incident occurs.
- Provide training to new starters and team members requiring upskilling to ensure a high-quality service for customers.
- Maintain a high level of customer care in a courteous manner.
- Complete regular audits and quality checks on Retail Merchandisers' machines as instructed by the Area Retail Manager.
- Share necessary follow-up actions with the Retail Merchandiser and Area Manager.
- Report any machines below Automatic Vending Association hygiene standards to the Area Manager.
- Cover sites in a van or use public transport to access static sites as required.
Qualifications / What we are looking for
- Ability to train new starters and perform audits and quality checks.
- Adherence to Health & Safety regulations; flexible and responsive to changes.
- High level of customer care and presentable appearance.
- Flexibility to work with the given shift patterns and travel requirements.
- Strong communication and teamwork skills.
Benefits and Conditions
- 25 days holiday per year plus bank holidays.
- Life assurance of 2x yearly salary.
- Most shifts are five days per week, Mon to Fri.
- Competitive pay rates with emphasis on market competitiveness.
- Training provided with certifications in Food Hygiene, Health and Safety, and Fresh Food Handling.
- Security of five weeks paid sick leave.
- Development opportunities with clearly mapped career paths.
- Comfortable vans provided with no commuting costs; you may take the van home.
- Company phone provided.
- Commitment to equal opportunities, diversity and inclusion.
- #J-18808-Ljbffr
Service Operator - Hereford/Gloucester employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Operator - Hereford/Gloucester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PVH (Tommy Hilfiger/Calvin Klein). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PVH (Tommy Hilfiger/Calvin Klein) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Operator - Hereford/Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PVH (Tommy Hilfiger/Calvin Klein):Your cover letter is your chance to shine! Tell us why you want to work at PVH (Tommy Hilfiger/Calvin Klein) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PVH (Tommy Hilfiger/Calvin Klein)!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
