At a Glance
- Tasks: Manage anti-social behaviour cases from start to finish, ensuring customer satisfaction.
- Company: Join a dedicated team focused on community safety and support.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to collaborate with various agencies.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Experience in case management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Overview
As an Anti‑Social Behaviour (ASB) Caseworker you will take ownership of casework from start to finish, ensuring our ASB Customer Commitments are understood and delivered. You will provide customers with an efficient journey, deliver resolutions, prepare and present cases at court, and manage challenging conversations with those experiencing hate crime, domestic abuse, trauma, and complex financial issues.
Responsibilities
- Own casework from inception to completion, ensuring timely and compliant delivery.
- Deliver a customer journey that resolves issues efficiently and supports next steps.
- Use sophisticated influencing and negotiation skills to prepare and present cases at court to an excellent standard.
- Handle changing customer needs with compassion, managing difficult conversations effectively.
- Collaborate with police, local authorities, mental health services, and external mediation and legal partners to secure outcomes.
- Prepare and present legal cases in civil or criminal courts when required.
- Travel to court hearings and conduct visits to customers and communities as needed.
- Participate in duty processes to triage cases and support national team operations.
- Use data and behavioural insights to propose service innovations and aid organizational change.
- Build customer confidence in digital channels and adopt new digital tools for excellent service delivery.
Qualifications and Experience
- Experience managing anti‑social behaviour cases.
- Experience developing and working in partnership with external stakeholders.
- Understanding of relevant legislation around housing, anti‑social behaviour, and safeguarding.
- Experience using a harm‑based approach to ASB triage.
- Experience safeguarding and managing cases involving complex needs.
- Outstanding communication skills with the ability to influence and negotiate outcomes.
- Skills in adopting new digital solutions, driving innovation, and delivering change.
- Experience partnership working in multi‑agency relationships.
- Experience preparing complex case files for court and presenting cases in civil or criminal courts.
- Ability to problem‑solve and find innovative customer solutions.
- Ability to prioritise and manage a complex caseload.
- Experience with mediation or conflict resolution services.
Appraisal and Background Checks
Appointment to this role is subject to a satisfactory Disclosure and Barring Service Check, satisfactory references, and possession of a valid Right to Work document.
Anti-Social Behaviour (ASB) Caseworker in Glastonbury employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Anti-Social Behaviour (ASB) Caseworker in Glastonbury
✨Dive into Local Community Groups
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Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at PVH (Tommy Hilfiger/Calvin Klein) or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to PVH (Tommy Hilfiger/Calvin Klein):Before hitting send, make sure to tailor your application specifically to PVH (Tommy Hilfiger/Calvin Klein)! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
