At a Glance
- Tasks: Lead a dynamic team in delivering accurate pension calculations and exceptional customer service.
- Company: Join an award-winning company committed to positive outcomes and inclusivity.
- Benefits: Enjoy competitive pay, generous holidays, healthcare, and a chance to earn bonuses.
- Other info: Flexible hybrid working options and a supportive culture for career growth.
- Why this job: Make a real impact in people's retirement journeys while developing your leadership skills.
- Qualifications: Experience in pension schemes and strong leadership abilities are essential.
The predicted salary is between 45000 - 55000 £ per year.
Overview
We\'re looking for a Team Manager to join the Onboarding Calculations Team in our Award-Winning Pension Risk Transfer business.
In this role you will lead our specialist Onboarding Calculations Team who play a pivotal role in the Defined Benefit pensions retirement journey, from quotation through to settlement.
You\'ll be responsible for ensuring that the team deliver accurate, timely and empathetic services to scheme members and their representatives, while making sure customer outcomes, operational controls and regulatory expectations are consistently met.
You\'ll proactively lead and motivate a team of highly capable individuals to maintain high standards across manual calculations and other essential work.
This is a hybrid working opportunity, which will allow you to work flexibly between your home and our Glasgow office, to help you find a work-life balance that works for you.
Responsibilities
- Leading, coaching and developing our high-performing Onboarding Calculations Team
- Setting clear objectives and performance standards aligned to business priorities and customer outcomes
- Managing the delivery of Defined Benefit pension claims administration from quotation through to settlement
- Overseeing complex manual calculations, quotations, letters and statements
- Ensuring work is allocated and completed accurately, efficiently and in line with agreed guidelines
- Managing risk controls, process documentation and audit trails across the retirement claims process
- Applying Consumer Duty principles to support good outcomes for customers, including those with vulnerable characteristics
- Identifying opportunities to improve processes, service quality and operational effectiveness
Requirements
- Strong understanding of Defined Benefit pension schemes and how benefits are structured and administered
- Experience working with teams involved in manual pension benefit calculations
- Proven leadership skills, with the ability to coach, support and develop others
- Strong customer focus and commitment to fair, clear and empathetic service
- Good understanding of operational risk, controls and regulatory requirements within pensions or financial services
- Knowledge of areas such as Data Protection, Money Laundering, Complaints, Treating Customers Fairly and breach guidelines
- Confidence working with systems, processes and documentation in a controlled operational environment
- Willingness to complete CII CF1, FA2 and Overseer status requirements within the role, if not already held
Benefits
- The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan
- At least 25 days holiday, plus public holidays, 26 days after 2 years\' service. There\'s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
- Discounts on products and at a range of high street stores and online
- Net-zero carbon workplaces by 2030 with sustainable, modern offices across the UK to elevate the in-person experience
At L&G, we believe it\'s possible to generate positive returns today while helping to build a better future for all.
If you join us, you\'ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences.
Guided by leaders with integrity who care about your future and wellbeing.
Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares.
Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.
It doesn\'t matter if you don\'t meet every single criterion in this advert.
Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
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Team Manager - Onboarding Calculations in Glasgow employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager - Onboarding Calculations in Glasgow
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We think you need these skills to ace Team Manager - Onboarding Calculations in Glasgow
Some tips for your application 🫡
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✨Brush Up on Financial Analysis Skills
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