At a Glance
- Tasks: Forecast demand and create resource plans to ensure operational efficiency.
- Company: Join Intrum, Europe's leading credit management services provider.
- Benefits: Enjoy 33 days holiday, private medical insurance, and a supportive work culture.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact by optimising resources and driving business success.
- Qualifications: Experience in resource planning and strong analytical skills required.
The predicted salary is between 45000 - 50000 £ per year.
Staying ahead is everyone's job.
As the market leader, it's up to us to stay ahead.
To shape the industry.
To set new standards.
And wherever in the world your Intrum career path takes you, whatever role you play, you'll be contributing to growth, innovation and impact that makes a real difference.
We are looking for a proactive and strategic Resource Planning Analyst to join our team.
In this role, you will focus on planning ahead-looking days, weeks, and months into the future-to ensure operational readiness and efficiency.
You'll be responsible for resource planning, forecasting, and scheduling, using data-driven insights to help the business stay ahead of demand and support informed decision-making across customer operations.
What will you be doing?
- Forecast short, medium, and long-term demand using data, trends, and business insight.
- Translate forecasts into clear resource requirements (FTE and skill mix).
- Build and maintain capacity plans to ensure optimal staffing levels.
- Create and manage schedules, shift patterns, and rotas aligned to demand.
- Monitor performance through variance analysis and continuous reforecasting.
- Provide data-driven recommendations on hiring, training, and resource allocation.
- Maintain and optimise workforce management (WFM) systems.
- Partner with operational leaders to align plans with business objectives.
- Lead staffing and planning discussions, providing insight and influencing decision-making.
- Identify opportunities to improve forecasting, planning, and scheduling processes.
- Devoted to the FCA principle of Consumer Duty, by ensuring we are driving good customer outcomes across all aspects of services that have potential to impact our customers.
What we're looking for
- Previous experience in resource planning, forecasting, or workforce management within a contact centre or operational environment
- Experience using workforce management systems and reporting tools.
- Proven ability to build forecasts, schedules, and resource plans.
- Proven ability to operate under pressure with conflicting priorities, tight deadlines and stakeholder needs.
- Strong analytical and numerical capability with attention to detail.
- A continuous improvement approach with a drive to optimise performance.
- Skilled in analysing and interpreting MI and data to proactively identify issues and drive effective solutions.
What we offer
- Lifestyle : A competitive salary and attractive benefits package including 33 days holidays including bank holidays upon commencement, with the ability to buy more or sell back.
You can participate in gadget schemes.
Contributory workplace pension scheme.
Additionally, you'll get an extra day to celebrate your birthday.
- Opportunities to grow : You'll receive training and coaching for your personal development/progression, and employee recognition programmes to help you grow in your career.
- Health : You'll have access to private medical insurance, life assurance, and more.
- Wellbeing : You'll enjoy discounts on gym memberships, cycle to work schemes, and a 24/7 employee assistance programme.
You'll also have sociable working hours and breakfast/ snacks provided in the office.
- Supportive, open, and value-driven culture : Ethics.
Dedication.
Solutions.
Empathy.
Our values aren't just words hanging in the reception.
They guide us all daily.
It's what makes our culture inclusively open, inspiringly supportive and rich in diverse perspectives.
It's why Intrum is a natural home for people ready to make a difference.
And it's why people like you recognise this is the place to do just that.
At Intrum we strive to create a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.
If a person with disabilities is put at a disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should contact Intrum Talent Acquisition team via as soon as possible before the closing date to discuss your needs.
About Intrum
Enabling financial health for people, businesses, and society.
Intrum is Europe's leading credit management services provider, helping businesses secure payments while supporting consumers in regaining financial stability across 20 European countries.
With 9,000 dedicated employees, we work every day to create sustainable financial solutions.
At Intrum we consider everybody to be a leader.
We lead ourselves when collaborate to meet the needs of our clients and customers.
We are all accountable to our actions as well as trust and care for each other.
- This makes us all leaders, independent of r
- #J-18808-Ljbffr
Resource Planning Analyst - Intrum in Glasgow employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resource Planning Analyst - Intrum in Glasgow
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Resource Planning Analyst - Intrum at PVH (Tommy Hilfiger/Calvin Klein)!
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Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like PVH (Tommy Hilfiger/Calvin Klein) or be willing to refer you for that Resource Planning Analyst - Intrum position!
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Resource Planning Analyst - Intrum role at PVH (Tommy Hilfiger/Calvin Klein)!
We think you need these skills to ace Resource Planning Analyst - Intrum in Glasgow
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at PVH (Tommy Hilfiger/Calvin Klein). Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at PVH (Tommy Hilfiger/Calvin Klein). Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
