At a Glance
- Tasks: Lead customer experience initiatives and transform insights into impactful actions.
- Company: Join SP Energy Networks, a leader in sustainable energy solutions.
- Benefits: Enjoy competitive salary, generous leave, and a strong pension scheme.
- Other info: Be part of a dynamic team driving change in the energy sector.
- Why this job: Make a real difference by enhancing customer satisfaction and operational performance.
- Qualifications: Proven leadership skills and a knack for problem-solving in customer service.
Location: HQ Glasgow
Salary + benefits: £55,200 - £69,000pa + annual bonus (up to 15%) + single cover healthcare with a strong benefits package, and our excellent pension scheme, where we'll double match your contribution up to a company contribution of 10%.
Closing Date: 10th August 2026
Interviews will take place week commencing 24th of August 2026
Help us create a better future, quicker. At SP Energy Networks, our customers are the spark that drive everything we do - their voices shape our decisions, their experiences guide our priorities, and their future inspires our ambition. We're searching for a Customer Experience & Insights Manager who can harness the power of customer insight and performance data to create meaningful, lasting change. In this role, you'll champion the customer at every turn, turning real stories and real feedback into action that transforms how we deliver energy to millions - today, tomorrow and far into the future.
What you'll be doing:
- The Customer Experience & Performance Manager is a senior leadership role within the Customer Service Directorate, responsible for leading the Customer Experience and Reporting & Insight functions to provide a trusted view of operational performance across SPEN.
- Reporting directly to the Head of Reporting, Performance & Insights, the postholder will ensure that customer feedback, operational performance and insight are translated into meaningful actions that improve customer outcomes, regulatory performance and operational excellence.
- They will champion the Voice of the Customer, embedding customer experience into decision-making and ensuring performance is understood through both data and operational reality.
- Leading teams across Customer Experience and Reporting & Insight, the postholder will work closely with operational teams across SPEN and contract partners to understand the true drivers of customer satisfaction and dissatisfaction.
- They will combine robust performance analysis with operational engagement to validate information, identify trends, challenge assumptions and uncover the root causes behind customer and business performance.
What you'll bring:
- The successful candidate will be a hands‑on operational problem solver who is comfortable engaging directly with frontline teams and leaders alike.
- They will have the ability to cut through noise and complexity, identify true root causes, and drive practical solutions that deliver tangible improvements in performance and customer satisfaction.
- They won't accept surface-level explanations; instead, they will challenge, investigate and influence across teams to remove barriers, resolve persistent issues, and ensure lasting outcomes are achieved.
- This is a hands‑on leadership role requiring strong operational awareness, exceptional attention to detail and the confidence to challenge constructively at all levels of the organisation.
- The postholder will influence across functions, hold teams accountable for improvement, remove barriers to delivery and ensure actions are driven through to completion, creating lasting improvements in both customer experience and operational performance.
Ultimately, the role exists to turn data into understanding, understanding into action and action into measurable improvements for customers, colleagues and the business.
What's in it for you:
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.
At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include:
- 36 days annual leave
- Holiday Purchase - perfect your work/life balance with extra annual leave
- Share Schemes
- Payroll Giving and Charity Matched Funding
- Technology Vouchers - save more and spread the cost of your technology purchases
- Electric Vehicle Schemes - to help you transition to green/clean driving
- Cycle to Work scheme and Public Transport Season Ticket Loans
- Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
- Life Assurance (4x salary)
- Access to Savesmart financial wellbeing support
- Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
Why SP Energy Networks:
SP Energy Networks is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England.
Customer Experience and Insight Manager in Glasgow employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience and Insight Manager in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PVH (Tommy Hilfiger/Calvin Klein). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PVH (Tommy Hilfiger/Calvin Klein) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience and Insight Manager in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PVH (Tommy Hilfiger/Calvin Klein):Your cover letter is your chance to shine! Tell us why you want to work at PVH (Tommy Hilfiger/Calvin Klein) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PVH (Tommy Hilfiger/Calvin Klein)!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
