At a Glance
- Tasks: Provide face-to-face support to customers and help with everyday banking tasks.
- Company: Join the Bank of Scotland, a supportive and flexible workplace.
- Benefits: Enjoy a competitive salary, generous pension, and private medical benefits.
- Other info: Great opportunities for career progression and a friendly team environment.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: 12 months of customer service experience and a caring attitude.
The predicted salary is between 26200 - 26200 £ per year.
End Date: Saturday 25 July 2026 Salary Range: £26,200 – £26,200 We support flexible working — click here for more information on flexible working options.
Job Summary
A full‑time branch‑based Customer Support role across Lloyds branches in Cumbernauld, Falkirk and Stirling. 35 hours per week, including Saturdays.
What you’ll be doing
Provide face‑to‑face support to customers.
Handle everyday banking tasks and help people through important moments such as bereavement, fraud concerns, vulnerable customer situations, or confidence building with digital banking.
Promote and support digital services, encourage customers to use online and mobile banking independently, and identify opportunities to connect customers with suitable products and services.
Progress into other roles across the Group, including phone, online, or other digital channels.
- What we’re looking for
- Minimum 12 months of customer service experience.
- People‑oriented, honest, genuine, and caring about helping customers with their finances (no prior financial services experience required).
- Ability to build relationships quickly and deliver a fantastic customer experience.
- Empathy, acting with care and integrity, taking time to resolve queries and instill confidence in customers.
- Commitment to deliver on promises and go above and beyond for customers.
- Team player, collaborating closely with colleagues to meet customer needs.
Benefits
- Generous pension contribution of up to 15%
- Annual performance‑related bonus
- Private medical benefit with BUPA
- Share schemes
- Discounted shopping and other lifestyle benefits
- 22 days’ holiday (increases over time) plus bank holidays, pro‑rated for part‑time roles
- Wellbeing initiatives and generous parental leave policies
- Uniform provided
- Salaries reviewed annually on 1 April as part of the annual pay review
- Additional Information
We are Disability Confident. If you require reasonable adjustments in the recruitment process, please let us know.
We keep your data safe and handle it responsibly.
#J-18808-Ljbffr
Bank of Scotland - Customer Support - Cumbernauld in Glasgow employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
