At a Glance
- Tasks: Lead catering and front of house services, ensuring excellence and client satisfaction.
- Company: Join BaxterStorey, a leader in hospitality with a focus on teamwork and innovation.
- Benefits: Earn up to £40,000, enjoy 28 days holiday, and access exclusive discounts.
- Other info: Embrace your individuality in an inclusive workplace committed to your growth.
- Why this job: Make a real impact by nurturing a culture of excellence in a dynamic environment.
- Qualifications: Experience in management within hospitality or catering, strong leadership and communication skills.
The predicted salary is between 40000 - 40000 £ per year.
What will keep you busy
Oversee Catering and Front of House services ensuring company standards are maintained and client expectations are met within the agreed objectives for the location.
Responsible for managing the on‑site WSH team and be the day to day relationship point of contact for the local client for both catering and front of house services.
Working in complete partnership as one team with Baxter Storey & Portico in their role as catering and front of house vendors, you are responsible for creating and nurturing a culture of excellence that delivers on service commitments for our clients and supports our vision and values for the development of our people and business.
Overall accountability for the location, to ensure that it achieves, as a minimum, the financial targets agreed with the client in line with the Account Director and company budget.
Key Responsibilities
- Provide day to day direction and coaching to the Welcome and Catering services teams to ensure a consistent client‑focused service is delivered in line with the wider business values.
- Lead by example by providing operational support to the team, ensuring service levels are maintained.
- Ensure that all food offering is presented and served across the Catering and Welcome services in line with Baxterstorey standards, demonstrating innovation, passion and flair.
- Periodically review the Welcome and Catering services procedures to ensure it is in line with the business needs, looking for ideas to innovate and drive service standards forward.
What you bring to the table
- You thrive on getting the best out of people and maximising commercial opportunities.
- You draw satisfaction from managing, training and supporting a team.
- You provide a professional catering and front of house service, ensuring that company standards are maintained and that Client expectations are met.
- Have experience in an General Manager role ideally in contract catering, front of house or hospitality.
- Good understanding of report writing and financial management.
- Possess excellent supervisory and communication skills.
- Good delegation and influencing skills.
- Able to demonstrate your analytical approach to problem solving.
- Have the ability to display a real passion for food and customer service.
The Garnish
- 28 Days holiday inclusive of bank holidays
- Bespoke training and development
- Pension
- Discounts available from HAPI app, from high street shops to holidays and cinemas
- We want to fuel your individuality, which is why we are deeply committed to creating an inclusive working culture at Baxter Storey.
- #J-18808-Ljbffr
General Manager employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land General Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like PVH (Tommy Hilfiger/Calvin Klein). It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to PVH (Tommy Hilfiger/Calvin Klein)
Don't be shy about reaching out to PVH (Tommy Hilfiger/Calvin Klein) directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about PVH (Tommy Hilfiger/Calvin Klein) and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
