At a Glance
- Tasks: Manage high-risk complaints and collaborate with various departments to deliver exceptional service.
- Company: Join J.P. Morgan, a global leader in financial services, revolutionising banking in the UK.
- Benefits: Flexible shift work, competitive pay, and opportunities for personal growth.
- Other info: Embrace diversity and inclusion in a supportive workplace that values your contributions.
- Why this job: Make a real impact in customer service while working in a dynamic, innovative environment.
- Qualifications: Experience in financial services and a passion for problem-solving and collaboration.
The predicted salary is between 35000 - 45000 £ per year.
Overview
At Chase, part of the JPMorgan Chase family, we are revolutionizing the financial services market in the UK with our innovative mobile banking app.
Our mission is to empower customers to manage their finances seamlessly from the palm of their hand.
We are seeking talented individuals to join our team and deliver outstanding customer service in a dynamic environment where your contributions will make a real impact.
Responsibilities
- Manage stakeholder communication, including with FOS investigators and Ombudsman.
- Collaborate with internal departments such as Fraud Investigations and Compliance for case returns.
- Own high-risk complaints, including CEO/MD level referrals.
- Handle inquiries from high-value customers and manage the Chase Exec mailbox.
- Support audit walkthroughs and manage press office complaints.
- Assist with vulnerable and vexatious customer complaints.
- Perform administrative tasks, including recording PI for audits.
- Adhere to regulated SLAs set by the FOS.
- Provide analysis and deep dives on cases for senior leadership and FCA reviews.
- Stay informed on industry standards and share trends with leaders.
- Core Skills and Behaviors
- Collaborative and customer-focused with excellent communication skills.
- Passionate about delivering first-class service and solving complex queries.
- Empathetic and a problem solver with the ability to investigate and resolve complaints.
- Champion for process and product changes.
- Critical thinker with a focus on root cause analysis and change advocacy.
- Eager to learn and self-develop.
Qualifications, Experience & Attributes
- Previous experience in Financial Services, particularly Banking.
- Experience in a fast-paced, dynamic environment.
- Proven ability to build relationships and provide exceptional service.
- Team player with a collaborative mindset.
- Additional Information
This role involves shift work, including mornings, evenings, and weekends on a rotational basis, with the option to work across 4 or 5 days per week.
If you are ready to join the bank of the future and believe you are a great fit, apply today!
About Us
Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.
We are an equal opportunity employer and value diversity and inclusion.
We do not discriminate on the basis of protected attributes and provide reasonable accommodations for applicants and employees.
Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing.
Operations teams develop and manage innovative, secure service solutions to meet clients\' needs globally, delivering industry-leading capabilities while putting users first.
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FOS & Exec Complaints Specialist employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land FOS & Exec Complaints Specialist
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We think you need these skills to ace FOS & Exec Complaints Specialist
Some tips for your application 🫡
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✨Brush Up on Financial Analysis Skills
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