At a Glance
- Tasks: Build strong relationships with advertising agency clients and ensure their success.
- Company: Join CV Library, a leading job site in the UK with a vibrant culture.
- Benefits: Competitive salary, generous bonuses, 23 days leave, and fun team events.
- Other info: Enjoy a supportive work environment with a focus on diversity and inclusion.
- Why this job: Make a real impact by helping clients achieve their advertising goals.
- Qualifications: Experience in customer success or account management, preferably in advertising.
The predicted salary is between 40000 - 50000 £ per year.
Role: Ad Agency Customer Success Company: CV Library Location: Fleet, Hampshire Work Patten: Hybrid Hours: Mon - Fri, 9.00am - 5.30pm Salary: Competitive salary
CV Library, one of the UK's leading job sites, is seeking an Ad Agency Customer Success Manager to join our growing team.
As an Ad Agency Customer Success Manager, you will play a vital role in ensuring the success and satisfaction of our advertising agency clients.
In this role, you will be responsible for building and maintaining strong relationships with our advertising agency clients, understanding their needs, and delivering outstanding customer service.
You will work closely with our sales and operations teams to manage the onboarding process, monitor campaign performance, and identify opportunities for account growth.
Responsibilities
- Build and maintain strong relationships with assigned advertising agency clients
- Act as the main point of contact for clients, providing exceptional customer service
- Understand client goals and objectives and develop strategies to help them achieve success
- Collaborate with internal teams to ensure smooth campaign implementation and execution
- Monitor campaign performance and provide regular updates and insights to clients
- Identify opportunities for account growth and drive upsell and cross-sell initiatives
- Prior experience in a customer success or account management role, ideally within the advertising or digital marketing industry
- Strong relationship building and communication skills
- Ability to understand client needs and deliver tailored solutions
- Exceptional customer service and problem-solving abilities
- Analytical mindset with the ability to generate insights from campaign performance data
- Experience working with advertising platforms, such as Google Ads or Facebook Ads, is preferred
Benefits and perks
- Excellent basic salary with generous bonus scheme
- 23 days annual leave, plus additional days for length of service and your birthday!
- Regular team incentives and social events including our amazing High Flyers trips.
- Discounts with major cinemas and retailers, family days out, and much more
- Life Insurance and Company Pension
- Employee Assistance Programme (Mental Health & Well-being support)
- Great culture and work environment
We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements.
All applicants must already hold the Right to Work in the UK.
Due to the regular onsite requirement for this role, it would be most suitable for UK based candidates.
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Ad Agency Customer Success in Fleet employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ad Agency Customer Success in Fleet
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PVH (Tommy Hilfiger/Calvin Klein). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PVH (Tommy Hilfiger/Calvin Klein) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Ad Agency Customer Success in Fleet
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PVH (Tommy Hilfiger/Calvin Klein):Your cover letter is your chance to shine! Tell us why you want to work at PVH (Tommy Hilfiger/Calvin Klein) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PVH (Tommy Hilfiger/Calvin Klein)!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
