At a Glance
- Tasks: Deliver exceptional customer service and manage communications for housing repairs.
- Company: Join a leading social housing provider focused on community and quality.
- Benefits: Enjoy 25 days leave, a company van, and discounts on everyday essentials.
- Other info: Dynamic role with opportunities for personal growth and community involvement.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong customer service skills and experience in community engagement required.
The predicted salary is between 30000 - 30000 £ per year.
Overview
Customer Liaison Officer required for a full-time permanent role based in Evesham.
Salary up to £30,000 per annum, plus a company van and fuel card.
Working hours: 42.5 per week (8:00–17:00, Monday to Friday).
We are mobilising a long-term social housing repairs and maintenance partnership across the Midlands, delivering responsive repairs, planned maintenance and property services with a strong focus on customer service, quality and community investment.
We are recruiting experienced Customer Liaison Officers to support mobilisation and ongoing delivery in South Worcestershire, North Gloucestershire, and surrounding areas.
Key Responsibilities
- Deliver a front-line professional service to all customers, ensuring a positive experience.
- Coordinate and manage customer-related operational tasks and communications.
- Attend customer appointments promptly and to required standards.
- Support the Group Customer Success Manager with operational needs.
- Build and maintain positive relationships between Mears and customers, ensuring effective follow-up.
- Assist with social value initiatives and customer engagement across all channels.
- Help resolve front-line complaints and queries in collaboration with the Customer Service Centre.
- Champion social value, internal communications, and the red thread approach.
- Engage customers positively, involve them in service delivery, and manage expectations.
- Communicate accurate and timely information to customers and operational teams in clear terms.
- Ensure customer feedback is acknowledged and shared with operational teams to improve service.
- Support delivery of customer-focused training to operational teams.
- Represent Mears professionally as a brand ambassador.
- Adhere to all relevant policies, processes, and procedures.
- Recognise and escalate safeguarding concerns appropriately.
- Provide basic guidance on tenancy conditions, lease agreements, and resident responsibilities.
- Communicate key safety messages and promote compliance with fire safety regulations.
- Participate in or coordinate regular estate and property inspections.
- Work with local authorities, contractors, and support services to resolve complex resident issues.
- Assist with complaint investigations and ensure thorough documentation.
- Organise and facilitate resident engagement events, forums and site briefings.
- Support residents in accessing digital services and inclusive communication.
- Gather resident feedback and satisfaction data to inform service improvements.
- Identify and support residents with additional needs, referring to appropriate services where necessary.
- Role Criteria
- Good customer service skills.
- Experience in handling complaints and resolving queries.
- Clear written and verbal communication skills.
- Professional telephone manner.
- Experience in community engagement, social value, or resident involvement.
- IT literate and confident using digital systems.
- Effective problem-solving skills.
- Ability to work independently or as part of a team.
- Understanding of tenancy enforcement procedures and anti-social behaviour protocols.
- Awareness of safeguarding principles and how to escalate concerns.
- Ability to manage sensitive conversations with empathy and discretion.
- Experience working with diverse communities and promoting equality and inclusion.
- Knowledge of housing legislation and local authority procedures.
- Ability to take accurate meeting minutes and produce clear written records.
Benefits
- 25 days of annual leave plus bank holidays.
- Annual Mears Fun Day.
- Volunteering leave to support community engagement.
- Mears Rewards with discounts on groceries, holidays, eye tests, and more.
- Family-friendly policies.
- Company van, fuel card and uniform.
All roles require entitlement to work in the UK.
#J-18808-Ljbffr
Customer Liaison Officer in Evesham employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Evesham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PVH (Tommy Hilfiger/Calvin Klein). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PVH (Tommy Hilfiger/Calvin Klein) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Liaison Officer in Evesham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PVH (Tommy Hilfiger/Calvin Klein):Your cover letter is your chance to shine! Tell us why you want to work at PVH (Tommy Hilfiger/Calvin Klein) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PVH (Tommy Hilfiger/Calvin Klein)!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
