At a Glance
- Tasks: Manage front desk operations, support staff and clients, and ensure smooth service delivery.
- Company: Join Hayley, a growing company with a modern HQ in Halesowen.
- Benefits: Enjoy 23 days leave, life assurance, wellness programmes, and training opportunities.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be the friendly face of our team and make a real difference every day.
- Qualifications: Experience in customer service, strong communication skills, and a full UK driving licence.
The predicted salary is between 27800 - 27800 £ per year.
About the role
This is a brilliant opportunity to join Hayley at a time of significant growth. You'll be working from our new purpose-built, state of the art HQ in Halesowen with some flexibility to cover other sites as required, ensuring continuity of service and maintaining consistent standards of client care.
You'll be adept at problem solving, remaining calm under pressure, proactively supporting the needs of our staff, clients and business partners. Your ability to resolve queries and issues will be the cornerstone to your success in this role.
Daily tasks will include:
- Managing site stationery and kitchen supplies
- Logging visitors in and out
- Serving beverages
- Setting up meeting rooms
- Dealing with any maintenance problems
- Supporting with arranging transport and accommodation for the group
- Ordering from external caterers as appropriate
What we're looking for:
- Previous experience in a receptionist/administrative or customer-facing role
- Full UK Driving Licence is essential
- Confident handling incoming calls, emails, and visitor enquiries
- Strong communication skills with a professional and friendly manner
- Ability to manage multiple tasks and stay organised in a fast-paced environment
- Good attention to detail and accuracy in administrative duties
- Proficient in Microsoft Office and general office systems
- A proactive, approachable attitude with a focus on delivering excellent customer service
What you'll get in return:
- 23 days annual leave (plus public/bank holidays)
- Life assurance cover (x2 salary)
- Invitation to healthcare schemes
- Company pension scheme
- Wellness programmes
- Training and development provided through our own Hayley Academy
Recruitment Process:
Following the initial screening, an assessment centre will be part of the selection process, with the date to be confirmed. We’ll close this role on Tuesday 21st July, but may do so earlier if we receive strong interest, so don’t miss out.
Additional Information:
We’re proud to be an equal opportunities employer. If you need any reasonable adjustments, please let our talent acquisition team know.
Front Desk Executive in Dudley employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Executive in Dudley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PVH (Tommy Hilfiger/Calvin Klein). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PVH (Tommy Hilfiger/Calvin Klein) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front Desk Executive in Dudley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PVH (Tommy Hilfiger/Calvin Klein):Your cover letter is your chance to shine! Tell us why you want to work at PVH (Tommy Hilfiger/Calvin Klein) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PVH (Tommy Hilfiger/Calvin Klein)!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
