Digital Support Apprentice

For nearly 4 decades, TS-UK Ltd has been a family-owned leader in security solutions. Founded by Terry Lawrence, they began by supplying specialised security locks to the cargo industry and steadily evolved into a trusted provider of electro-mechanical locking systems across diverse sectors. Today, they serve public, private, financial, healthcare, government, utilities, and commercial clients throughout Scotland and the UK. Now they are looking to expand their Digital Team by recruiting a Digital Applications Support Apprentice! This apprentice will work towards an SCQF Level 6 Qualification based in their Cumbernauld office on an initial 12 months fixed term contract.

Responsibilities

• Manage the team mailbox in Outlook, responding to customer and supplier enquiries, prioritising communications, and ensuring queries are handled or directed appropriately.
• Log jobs and update records in Big Change CRM, ensuring accurate data entry and coordinating job progress.
• Allocate jobs to engineering and installation teams using Big Change CRM.
• Process completed jobs for billing in Big Change CRM, create sales invoices in Sage, and upload to the factoring company.
• Prepare reports for management and customers, including converting maintenance reports into PDF format using Word, maintaining order book values, and updating the maintenance planner.
• Maintain and reconcile spreadsheets and reports in Excel.
• Occasionally assist the accounts department with purchase invoices, customer payments, CIS deductions, and nominal ledger coding in Sage.
• Use Teams and Co-Pilot to support communication, collaboration, and productivity tasks as required.

What they need from you

• To be hardworking and dependable.
• To be organised with strong attention to detail.
• Able to prioritise tasks and work effectively under pressure.
• Be a confident communicator with excellent customer service skills.
• Be proficient in Microsoft 365 (advantageous but not essential).

Working hours: Monday to Thursday, 8:30am - 4:30pm. Friday 8:30am - 2:30pm.

Benefits

• Company pension if eligible.
• On-site parking.
• Private medical insurance.
• 25 days annual leave plus bank holidays.
• Christmas shut down (3 days annual leave must be retained).
• Sickness & Dependants Leave pay.

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.