At a Glance
- Tasks: Support and optimise our global ecommerce platforms for an exceptional customer experience.
- Company: Join the dynamic team at Michael Kors, a leader in fashion.
- Benefits: Competitive salary, creative environment, and opportunities for growth.
- Other info: Collaborative culture with a focus on problem-solving and process improvement.
- Why this job: Be part of a fast-paced team driving innovation in ecommerce.
- Qualifications: 1-3 years in Ecommerce Operations with strong analytical skills.
The predicted salary is between 35000 - 45000 £ per year.
Michael Kors is always interested in hearing from talented, globally‑minded individuals with a passion for fashion.
If you enjoy working in a creative, fast‑paced environment, then we would love to hear from you!
- Reporting to: Assistant Manager, Digital Operations, EMEA
- Department overview
Established in 2016, the Digital department has undergone rapid expansion as it strives to deliver an aggressive roadmap alongside equally aggressive revenue aspiration.
The team currently manages eight localized transactional websites, servicing 56 countries (and growing) including UK, Germany, France, Spain, Italy, Australia, Singapore, India, South Africa and more.
Who You Are
You are an organised and detail‑oriented individual, a natural problem solver with a passion for ecommerce and customer experience.
You thrive in a fast‑paced environment, enjoy solving problems, and are confident in managing multiple priorities, bringing meticulous attention to detail to everything you do.
You have strong numerical and analytical skills, and enjoy digging into data to get to the root cause of an issue.
Proactive and collaborative, you build strong relationships across teams and take ownership of your work, always looking for opportunities to improve processes and deliver the best possible customer experience.
What You’ll Do
As Ecommerce Operations Coordinator, you’ll play a key role in the day‑to‑day running and optimisation of our ecommerce business.
Working closely with teams across Digital, Customer Care, Logistics, Retail, Technology, Payments and Loss Prevention, you’ll help ensure our websites and operational processes are running efficiently and delivering an exceptional customer experience.
You’ll be responsible for monitoring site performance, coordinating operational activity, supporting trading events and promotions, identifying opportunities for improvement, and helping drive operational excellence across our global ecommerce platforms.
You will have a key focus on revenue retention and loss prevention, working with all teams to ensure a safe shopping experience and to protect the business from fraudulent activity through payment platform, AI tools, and product/shipping channels.
- Support the day‑to‑day operation and optimisation of our global ecommerce platforms, ensuring a seamless customer experience across all markets.
- Monitor website performance and customer journeys, proactively identifying, investigating and escalating issues where required.
- Act as a key point of contact between Digital, Customer Care, Logistics, Retail, Technology and external partners.
- Coordinate the operational delivery of key trading events, campaigns, promotions and seasonal sales.
- Support website updates, releases and enhancements through accurate briefing, QA testing and validation.
- Produce regular reporting and analysis, identifying trends, opportunities and areas for improvement, using AI tools where relevant.
- Collaborate with internal teams and third‑party providers to resolve operational, fulfilment and payment‑related issues.
- Create and maintain operational documentation, processes and best practice guides.
- Support loss prevention efforts, including handling disputes and chargebacks, to protect the business from fraudulent activity.
- You’ll Need to Have
- 1‑3 years’ experience in Ecommerce Operations, Digital Operations or a similar ecommerce role, ideally within fashion, lifestyle or retail.
- Experience working with multi‑market, localized ecommerce websites.
- Strong understanding of ecommerce operational processes, including fulfilment, customer service, payments and returns.
- Experience working cross‑functionally with technology, logistics, customer care and commercial teams.
- Experience working on social selling, marketplace or concession partners.
- Strong analytical skills with the ability to interpret data and identify actionable insights.
- Experience using AI tools to support data analysis and reporting.
- Excellent communication, organisation and stakeholder management skills.
- Experience using ticketing and project management tools such as Jira, Asana, Monday. com or similar.
- Experience supporting QA/UAT testing and issue resolution.
- Experience with loss prevention processes, such as dispute and chargeback handling, is highly desirable.
- #J-18808-Ljbffr
Digital Operations Coordinator EMEA employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
