At a Glance
- Tasks: Design and implement digital experiences to enhance customer success in cybersecurity.
- Company: Join Hack The Box, a leader in cybersecurity training and community.
- Benefits: Remote work options, relocation support, and a 50% tax reduction for Athens move.
- Other info: Collaborative environment with opportunities for growth and continuous learning.
- Why this job: Make a real impact in the cybersecurity field while helping customers succeed.
- Qualifications: Experience in digital customer success and strong communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
Ready to embark on the quest of joining Hack The Box?
At the end of this thrilling journey, you'll become a proud member of Hack The Box, with the ultimate mission to help cybersecurity professionals and organizations enhance their cyber-attack readiness.
Get ready for an exciting adventure into the world of cybersecurity!
The core mission of the Digital Customer Success Manager
The mission of this role is to design and implement scalable digital experiences—such as onboarding flows, tutorials, and automated messaging that guide hundreds of customers through activation, product adoption, and renewal processes.
By focusing on systems, content, and data‑driven insights, this position aims to scale customer success efforts while maintaining high quality, directly influencing customer retention and growth.
Location & Work Mode: Full-time employment. 2 options: UK (fully remote) or Athens, Greece (hybrid).
- 10% relocation bonus on the annual salary to support your relocation to Athens, Greece.
- 50% tax reduction on your income as part of the relocation.
- Accommodation support during the first few weeks.
- The fellowship you'll be joining
This Digital CS Manager collaborates with Product, Product Marketing, Growth Marketing, Analytics, and Rev Ops to develop scalable success initiatives and improve product offerings.
Additionally, it partners with Support to produce educational content and works closely with Sales and the Renewals team to flag important account signals, such as expansion opportunities or renewal risks.
- Technology tools & weapons you'll be using
- Customer Success & CRM: Churn Zero and Hub Spot.
- Data & Analytics: Tableau and Looker, which are used to analyze usage patterns and build dashboards.
- Interesting resources you should check
- Customer Stories Meet the humans behind the screens | Working @ Hack The Box A glimpse into HTB's 2025 Sales Kick Off (SKO)
- Humans of HTB: Anna's journey into HTB customer success scaling team
The adventures that await you after becoming the Digital Customer Success Manager at Hack The Box:
- Design & Manage
- Digital
Experiences: Develop and maintain scalable onboarding, activation, and adoption flows (such as email sequences, in-app guidance, and webinars) to guide customers through the product lifecycle.
- Drive Product Adoption at Scale: Launch 1-to-many programs, including office hours, training sessions, and campaigns, to increase overall product usage and customer value.
- Produce
- Scalable
Educational
Content: Collaborate with internal stakeholders like Support and Product Marketing to create tutorials, help articles, templates, and video walkthroughs that foster self-service.
- Monitor
- Portfolio
Health: Analyze usage data and engagement metrics to identify growth or risk signals, iterating on health scoring and triggering automated outreach for disengaged accounts.
- Execute
- Communication
Campaigns: Co‑own broad outbound communication with Marketing, including product updates and best‑practice tips, while utilizing A/B testing to optimize messaging effectiveness.
- Flag High‑Touch
Opportunities: Address customer feedback and identify specific accounts requiring human follow‑up, such as expansion opportunities for Sales or renewal risks for the Renewals team.
- Optimize Systems & Tooling: Manage and leverage the technical toolset (e. g., Churn Zero, Hub Spot, Looker) to build dashboards and streamline processes, ensuring a data‑driven approach to customer success.
Skills, knowledge, and experience points required to unlock the role of the Digital Customer Success Manager at Hack The Box:
- Relevant Professional Experience: Background in digital customer success, CS operations, lifecycle marketing, customer programs, or PLG-style roles.
- Portfolio Management: Ability to effectively manage a large portfolio using automation, segmentation, and data‑driven insights.
- Communication Skills: Strong writing and communication capabilities to deliver high‑quality messaging to customers at scale.
- Analytical Proficiency: A data‑centric approach to targeting, prioritizing, and optimizing customer engagement initiatives.
- Technical Familiarity: Proficiency with the core toolset, including Churn Zero, Hub Spot, Looker, Zoom Webinar, Arcade, and App Cues.
- Strategic & Systems Mindset: A builder's mentality focused on creating reusable assets, repeatable processes, and scalable customer journeys.
- Adaptability & Learning: Self‑motivated and experimental attitude with the ability to quickly become a product expert and stay current with industry trends.
What your Hack The Box adventure will have in store
- You’ll have the exhilarating opportunity to contribute to a product that is highly appreciated by users and the cybersecurity community at large.
- You’ll experience a highly supportive and caring environment, fostering growth, flexibility, and autonomy.
- You’ll embark on an exciting journey of continuous l
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Digital Customer Success Manager employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Digital Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PVH (Tommy Hilfiger/Calvin Klein). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PVH (Tommy Hilfiger/Calvin Klein) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Digital Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PVH (Tommy Hilfiger/Calvin Klein):Your cover letter is your chance to shine! Tell us why you want to work at PVH (Tommy Hilfiger/Calvin Klein) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PVH (Tommy Hilfiger/Calvin Klein)!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
