Dietary Supervisor (H)

Job Description

As the Nutrition Manager, you will play a key role in fulfilling Extendicare's purpose of Helping People Live Better by leading culinary operations within a long‑term care home.

Using a person-centered approach, you will lead and inspire your team to deliver pleasurable dining experiences that promote the wellbeing and quality of life of our residents.

The Nutrition Manager is an operational leader who works collaboratively with the interdisciplinary team and key stakeholders to advance Extendicare's mission to provide people with the care they need, wherever they call home.

• Key Outcomes
• Lead and develop a high-performing food service team that demonstrates Extendicare's values and delivers exceptional service to our residents and families
• Positively impact residents' nutrition and enrichment through pleasurable dining experiences
• Ensure accurate and timely provision of menu items reflective of each Resident's plan of care
• Effectively and efficiently manage the day-to-day culinary operations for the home
• Support the home's financial health by proactively managing the food and food service supplies budget, monitoring spending, and meeting financial targets
• Maintain compliance with provincial legislation, company policies, regulatory standards, and collective bargaining agreements across all culinary operations functions within a unionized environment

Key Responsibilities

• Providing sustained support and actively participating in quality improvement processes and development of quality improvement plans
• Achieving Resident Satisfaction and Employee Engagement targets
• Managing the food service for residents with a focus on their individualized nutritional plan of care
• Working with the multidisciplinary team along with residents and families to customize personalized menus
• Ensuring food and fluid interventions (as per resident's plan of care) are prepared and served appropriately
• Ensuring menu items provided meet the assessed needs of the residents
• Collaborating closely with dietitians and dietary team members to ensure service delivery is consistently compliant with organizational policies, procedures, and all applicable legislation and regulatory requirements
• Ensuring the team is following required infection prevention and control and food safety guidelines
• ONTARIO ONLY: Completing low and moderate routine resident nutrition assessments as delegated by the Registered Dietitian (RD)
• Maintaining operation excellence within defined budget
• Managing vendor and community partnerships related to the delivery of culinary services
• Hiring, training and engaging a team of dietary staff to deliver quality nutrition and culinary services in a unionized environment
• Taking a hands‑on approach to leading, mentoring, and helping the dietary team as required

Qualifications

• ONTARIO ONLY: Current membership with the Canadian Society of Nutrition Management (CSNM) or Registered Dietitian
• Valid Food Safety Handler's Certificate
• Minimum of three (3) years of relevant dietary experience and one (1) year of leadership experience
• Passion for food production, food service and long-term care
• Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one
• Core Competencies (included for posting only)
• Resident‑Centred Nutrition and Culinary Practice
• Customer Service and Communication
• Leadership and People Management
• Operational and Budget Management
• Computer Skills and System Proficiency
• Change Management
• Analytical Thinking
• Time Management
• Attention to Detail
• Attributes of an Effective Leader
• Strategy Development: Understands the organization's strategy and sets priorities to make it happen
• Self‑Motivated and Results Driven: Takes ownership and holds themselves and others responsible for delivering high-quality, timely, and cost‑effective results
• Collaboration: Inspires a collaborative team environment and works effectively with others with the ability to influence
• Effective Communication: Actively listens, seeking to understand all perspectives and communicates with respect
• Problem Solving: Recognizes and takes ownership to resolve issues outside of clear role mandate
• Builds High Performing Teams: Builds the capability of individuals and teams through continuous feedback, coaching, and a commitment to learning and development
• Data Analytics & Continuous Improvement: Uses data to identify and measure performance and develop solutions to motivate improvement
• Strategy Development: Understands the organization's strategy and sets priorities to make it happen
• Self‑Motivated and Results Driven: Takes ownership and holds themselves and others responsible for delivering high-quality, timely, and cost‑effective results
• Collaboration: Inspires a collaborative team environment and works effectively with others with the ability to influence
• Effective Communica
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