At a Glance
- Tasks: Monitor dialler performance and optimise data for better results.
- Company: Join a fast-growing FinTech company revolutionising payment solutions.
- Benefits: Enjoy flexible hours, 25 days holiday, and private medical cover.
- Other info: Embrace a culture of ambition and curiosity in a supportive environment.
- Why this job: Make an impact in a dynamic role with opportunities for growth.
- Qualifications: Excel skills and a knack for problem-solving are essential.
The predicted salary is between 25000 - 30000 £ per year.
Dialler Administrator
Department: SME Sales Location: Hull, Hybrid Reporting To: Dialler Manager Working Pattern: Part Time (10AM - 2PM, Monday - Friday)
Company Overview
DNA Payments is a rapidly growing Fin Tech organisation, established in 2018.
We are one of the UK's largest independent payment providers, supporting over 60,000 merchants and processing more than £1.2 billion in transactions each month.
Our mission is to simplify and enhance the way businesses accept payments through innovative and reliable solutions.
The opportunity
You will be responsible for
- Monitor real‑time dialler performance, prioritising data in line with visible trends to optimise performance.
- Generate and manage suppression files for external data providers, ensuring compliance and data integrity.
- Post reports and ad-hoc updates to support operational decision‑making.
- Maintain look‑up tables with new Users and Team changes, making live changes to ensure any personnel changes are reflected in the data architecture.
- Import and assign new leads into the dialler platform to ensure a consistent performance and data provision.
- Manage user accounts and groupings within the dialler platform, including new user creation and team mappings.
- Liaise on weekly data provision, helping ensure reliable delivery from providers.
- Handling, communicating and escalating troubleshooting requests from across the business to ensure technical and process‑related issues are triaged and resolved.
- Produce Agent Performance Analysis on an ad‑hoc basis, identifying and communicating areas of improvement and success.
- Filter, change and move existing records, making changes to ensure data is relevant and well placed.
- Use data analysis and feedback to shape outbound contact strategies, with a focus on maximising performance.
- Build and update sales campaign configurations in the dialler, including list creation and skillset routing logic.
About you
- Competency with Excel (Required) to be able to handle, move, clean and analyse data.
- Ability to troubleshoot and communicate problems (Required) contributing to root cause analysis and mitigation planning.
- Functional mathematical skills (Required) and an understanding of percentages, ratios, scale, and being able to apply context to the resultant numbers.
- Consistency & reliability (Required) in behaviour, organisation, attendance and attitude.
- An understanding & experience with stakeholder management (Required) in order to manage the various relationships and interests this role interacts with.
- Previous dialler/telephony experience (Desired) to understand the nature and role of a Dialler in a business.
- SQL knowledge (Desired) with an ability to draft prompts to shape and export data.
- Competency with Power BI (Desired), working with Power BI, Excel and SQL to build or enhance reporting suites.
- BAU process documentation (Desired), identifying opportunities for refinement and ensuring procedural clarity.
- Resource management (Desired), understanding the resource available to us, and how it impacts the goals we pursue.
- An understanding of GDPR and UK Data Regulations (Desired) to ensure compliance with our operating procedures.
- Ability to travel to our Hull office when needed, where our Business Development Call Centre is based.
- What's in it for you
- Life Assurance
- Ride to work
- 25 days holiday per year
- Workplace Pension
- Private Medical
- Employee Assistance Programme
We value ambition, curiosity, and honesty – it's in our DNA.
This is a broad, engaging role, with an opportunity for flexible growth.
While there are a number of technical requirements listed, the right candidate can make up for a lack of corporate or technical experience through their natural curiosity, resilience, tenacity, willingness to learn and ambition to widen their skillset.
If you are creative without being artistic, if you think you have a natural mind for strategy and the bigger picture, or if you can read numbers and make them tell a story, this might just be the career path for you.
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Dialler Administrator employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Dialler Administrator
✨Connect with Campus Reps
If you're looking for part-time work in banking, try to connect with your university's career services and campus representatives from banks. They often host recruitment events or provide exclusive job listings, which can give you a leg up in the application process.
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Join finance or investment clubs at your university. These societies not only provide fantastic networking opportunities but also often collaborate with financial institutions for internships or part-time roles, making it easier for us to land those positions.
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✨Showcase Your Skills Directly
When applying for a part-time role, consider creating a simple portfolio that highlights your finance-related skills or projects. Whether it's a personal finance blog, a financial analysis you've done, or any relevant coursework, having this ready can impress hiring managers at PVH (Tommy Hilfiger/Calvin Klein).
We think you need these skills to ace Dialler Administrator
Some tips for your application 🫡
Show Off Your Numbers Game:In the banking and financial services world, it's all about numbers. Highlight any relevant coursework, grades, or certifications, like AAT or CFA, on your CV. If you can point to specific projects or tasks where you managed finances or analysed data, that's a big plus!
Tailor Your Cover Letter to Us:When writing your cover letter, don’t just reiterate your CV. Tell us why you want to work at PVH (Tommy Hilfiger/Calvin Klein) and how this part-time role fits into your career goals. Map your skills and experiences directly to the job spec, and don’t forget to weave in any technical skills you have, like experience with financial software!
Marry Experience with Availability:Since this is part-time, it’s super important to state your availability clearly in your application. Highlight any previous work experience, even if it's not directly in finance, that shows your reliability and ability to juggle various commitments. Flexibility can be a real asset!
Keep It Professional Yet Personal:While you want to keep a professional tone, don’t be afraid to inject a bit of your personality into your application. Especially for a part-time role, we’re looking for someone who's not just skilled but also a good fit for the team at PVH (Tommy Hilfiger/Calvin Klein). A little light-heartedness can go a long way!
How to prepare for a job interview at PVH (Tommy Hilfiger/Calvin Klein)
✨Brush Up on Your Numbers
For a role in banking and financial services, you’ll likely encounter numerical tests that gauge your analytical skills. So, let’s whip out those maths skills! Practise mental arithmetic and get comfy with basic financial concepts; this'll really help you shine during the assessment stages.
✨Know Your Financial Products
Knowing your stuff about the various financial products and services is crucial. Be prepared to discuss topics like loans, mortgages, investment funds, and credit options. Having a finger on the pulse of current market trends and economic events can also give you an edge—the interviewers will appreciate your insight!
✨Flexibility and Commitment are Key
Since you're aiming for a part-time position, emphasise your flexibility and willingness to commit your time effectively. Highlight your ability to balance studies or other commitments while delivering results at work. This kind of attitude can set you apart from the competition.
✨Showcase Your Portfolio of Experience
Even though it’s a part-time role, companies want to see your motivation and past experience. Bring examples of relevant projects or roles, including internships or coursework that demonstrate your understanding and passion for banking and finance. The more tangible your examples, the more convincing you’ll be!
