At a Glance
- Tasks: Lead the improvement of customer journeys and drive transformation in banking.
- Company: Dynamic financial group focused on innovation and inclusivity.
- Benefits: Competitive salary, extensive benefits, flexible working, and a commitment to diversity.
- Other info: Join a supportive environment with opportunities for growth and development.
- Why this job: Make a real impact on customer experiences while working with cutting-edge technology.
- Qualifications: 5+ years in customer journey management and strong data analysis skills.
The predicted salary is between 72700 - 88850 £ per year.
- Customer Journey Manager (12 Fixed Term Contract)
- London, Full time
Working pattern: Hybrid – at least two days per week.
Responsibilities
- Lead the continuous improvement of end‑to‑end customer journeys, ensuring customer needs remain at the forefront.
- Drive the design and delivery of lending and credit transformation journeys across Business & Commercial Banking.
- Work closely with Product Owners, Engineers and cross‑functional teams to translate journey vision into measurable outcomes, balancing experience, risk and technical constraints.
- Coordinate across functional boundaries and multiple platforms to align journey design and execution.
- Use data and insights to shape priorities, reduce complexity, increase automation and improve speed to decision and fulfilment.
- Own end‑to‑end journeys and champion continuous improvement.
Qualifications
- 5+ years delivering end‑to‑end customer or colleague journeys in complex, multi‑stakeholder environments, including large‑scale transformation.
- Background in customer and market research and analysis that informs data‑driven decision making.
- Experience in customer journey mapping, including “jobs to be done” methodologies.
- Strong data literacy, with the ability to analyse customer insights, metrics and analytics.
- Excellent stakeholder management and influencing skills, with experience engaging stakeholders across business, risk and technology.
- Capability to operate as the single point of accountability across teams and align journey design across multiple platforms and systems.
- Experience in commercial lending, credit processes, associated risk, governance and fulfilment activities is desirable.
- Knowledge of technology platform delivery and engineering practices is desirable.
- Creative, product‑mindset, and proven user‑experience design skills.
What We Offer
We are focused on transforming the Group’s approach to finance and are investing in technologies, workplaces and colleagues to make the Group a great place for everyone.
We have an ambitious commitment to diversity, equity and inclusion, including a menopause health package and a Working with Cancer Initiative.
We offer flexible working options, including hybrid and job‑share programs.
Reasonable workplace adjustments are available for employees with disabilities.
We recognise that great talent comes from many backgrounds and encourage applicants with relevant, transferable experience to apply.
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Customer Journey Manager (12 Fixed Term Contract) employer: PVH (Tommy Hilfiger/Calvin Klein)
Intapp is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the accounting and consulting sectors across EMEA. With a strong commitment to employee growth, Intapp provides ample opportunities for professional development and leadership coaching, ensuring that team members thrive in their careers while contributing to the company's strategic vision. The culture is built on accountability and high performance, making it an ideal place for those looking to make a significant impact in a rapidly evolving industry.
Contact Details:
PVH (Tommy Hilfiger/Calvin Klein) Recruitment Team
